Tag Archives: voip business

V1 Prime VoIP Services and Products for Business

V1 VoIP offers services and solutions for business resellers

At V1 VoIP we understand that the key to good services and solutions for business means maximizing your company’s performance, boosting the productivity of the employees and the company overall, and all the while improving the bottom line. In order to do this, V1 VoIP offers options including calling plans, port speeds and a suite of professional features to fit your business requirements and allow you to meet your goals.

At V1 VoIP, we offer three prime business VoIP services and solutions:

1. Cloud Based Hosted PBX – 100% hosted phone system requiring minimal upfront costs and Flat Rate phone service.

2. IP Flex – voice and data services from a single provider consolidated on one invoice.

3. SIP Trunking – This is where you provide the PBX hardware, and V1 VoIP will provide you with dial tone with flat rate phone service.

Top Benefits of  V1 Business VoIP:

  • Cost Savings up to 80%
  • Enhanced Productivity for Employees
  • Easily Scalable as Your Business Grows
  • Business-Grade Reliability
  • Never deal with The Phone Company again!

Top Features of V1 Business VoIP:

  • Single Broadband Connection for Voice & Data
  • Intuitive, Web-based Administration
  • Multi-Location Transparency
  • Phone Number Portability
  • Advanced Call Forwarding

V1 VoIP Business Reseller Products:

  • V1 VoIP performs a complete assessment of your network to identify any potential problems
  • V1 VoIP utilizes business grade, VoIP enabled broadband
  • V1 VoIP does not let your VoIP traffic hit the public Internet
  • V1 VoIP can supply you both phone and broadband services
  • V1 VoIP gives you the power to offer the following:
    – Flat rate local and long distance calling
    – Free calling between offices
    – Full featured, hosted PBX with web portal
    – Low cost international rates
    – Nationwide coverage
  • Being a customer of a V1 VoIP means you:
    – Keep your current phone number and can use your existing phone sets or IP phones
  • V1 VoIP does not require any setup fees or up-front fees

Choose V1 VoIP and Choose the Best VoIP Network

Bottom line, you won’t find a more reliable network for business class VoIP anywhere. With 7 redundant interconnected Super-POPs, our customers receive absolute best-case performance and economics for the movement of VoIP calls across the United States.

Pricing and Availability
V1 VoIP VoIP packages are available in more than 75 markets nationwide. Contact a representative of our team for a free demo and rate options so you can maximize your VoIP business.

 

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On Hold Music Messages Help V1 VoIP Customers

When V1 VoIP reseller customers ask about what benefits VoIP service can offer their business, don’t forget to mention on hold music and messages. This is the music or messages that plays while a person is on hold. This time can be beneficial and even revenue producing.

When it comes to the time spent on hold, V1 VoIP urges our resellers to ask businesses to think about the time their customer spends on hold to make it a pleasant and informative experience. For some, having on hold music is merely a way to indicate to the caller that they have not dropped the call. Other companies opt for information on hold as a way of better holding the attention and interest of the caller. Marketing-savvy businesses use the messages on hold as a marketing tool to deliver timely call-to-action messages to a captive audience. Such marketing on hold messages have proven to be effective, often prompting a caller to inquire further about something they heard while waiting.

Here are V1 VoIP’s on hold music and messaging tips:

1: Play Music That Fits:
Classical music is great for corporate use, but don’t forget to tailor it to the business. For example, if the client is a veterinarian office, wouldn’t it be great if Who Let the Dogs Out was the song playing? Think about the customers and adjust music accordingly.

2: Give Information:
Is the customer on hold with a restaurant while trying to place an order? Announce what the dinner specials are, have the chef talk about his favorite lunch choice, or promote a happy hour night. Callers often prefer information while they are on hold so use this time wisely. On hold messages used wisely like this may be able to increase customers and sales to the business.

3: Change the Information:
Keeping with that example, make sure that the on hold messages are changed frequently. This will ensure the most timely information, but will also ensure that it keeps a customer’s interest. Consider rotating the messages instead of playing the same one on a loop.

V1 VoIP offers our resellers different on hold options. Ask us what they are and pass this knowledge on to your customers.

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Small Businesses Spending on VoIP Telephony

V1 VoIP resellers show small business voip services very popular

Digital voice service has been a popular form of VoIP, and home offices and small offices continue to adopt the service. Small businesses and work-at-home businesses (1 to 4 employees) will continue to be a growth engine for broadband telephony services, a new study says, with a forecast of 83 percent growth through 2015.

Broadband VoIP telephony offers advantages for small businesses; primary among them is the low monthly service fee and negligible costs for long distance. It does not, however, provide the scalability associated with hosted and IP PBX solutions. It also does not typically come with the service level agreements (SLAs) and quality-of-service (QoS) afforded by other solutions, which are general requirements for enterprise and medium sized businesses

Forecasts are also broken down further into the following vertical markets:

* Administrative and support services, waste management
* Arts and entertainment
* Construction
* Education
* Finance and insurance
* Forestry, fishing, and agricultural services
* Government
* Healthcare and social services
* Hospitality and food
* Information and communication
* Management of companies and enterprises
* Manufacturing
* Mining
* Other services
* Professional services
* Real estate
* Retail trade
* Transportation
* Utilities
* Wholesale trade

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V1 VoIP Businesses Love Call Queuing

Call queuing has quickly become one of the features that V1 VoIP business customers ask for and love more and more. So just what is call queuing and what does it do? Simply put call queuing enables businesses to answer and retain more calls. Imagine walking into an office and the secretary up fronts and says the person you seek will be with you in a moment. This is how V1 VoIP call queuing works. Call queuing occupies and then directs callers, thus giving businesses many caller benefits.

V1 VoIP Call Queuing Saves Money and Improves Cost Efficiency
At the end of the day, businesses are all about the bottom line and V1 VoIP call queuing can do wonders with a business’ wallet. Because call queuing allows a company to accept more phone calls, businesses can ride through call peaks and valleys without hiring more agents or spending additional money. Considering the number of retained calls through a professional queue, businesses also sell more and create better relationships, again improving the bottom line.

V1 VoIP Call Queuing Improves Customer Satisfaction
While no one enjoys ths ‘I’m on hold’ wait, it’s agreed that it’s better to greet callers, acknowledge their presence and provide updates than to play a standard busy tone. V1 VoIP call queues are considerate in that they reduce call abandonment. They also give callers the ability to stay, leave or record a message. And with wait notifications, callers know their place and priority—they know that they are being looked after—which forms stronger first impressions and positive customer support experiences.

V1 VoIP Call Queuing Offers Complete Customization
If a customer is going to be on hold, why not give them a custom message that would inform them about the business? V1 VoIP call queuing provides custom messages, greetings and even plays the on hold music of your choice. V1 VoIP systems provide other features like presence routing—when an agent directs a call to voicemail, an auto attendant or another extension—and whisper messaging too. These give customer representatives the freedom between calls to take notes and process requests. Businesses will find sundry tools available and configurable through V1 VoIP systems.

Since V1 VoIP call queuing works remotely, businesses need not carry tons of onsite equipment either: in fact, modern call centers require only a few headsets and computers to run this hot features. Don’t wait any longer to jump in the V1 VoIP call queue line! Contact us now to find out more about our call queuing and what it can do for your business and customers.

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