If you are reselling cloud services in the VoIP industry, there’s a good chance that your customers will be talking about the fears they have from misunderstood security concerns. Here, V1 VoIP explains what the Cloud means, how it is used in VoIP services and solutions and how to address your customers’ concerns.
“The Cloud” simply means a virtual space to store your data. Think of it as a virtual hard drive for storing files which can be accessed from anywhere as long as you have access to the internet. Because this information is stored virtually, there’s a concern to how safe this information is when it’s stored in the Cloud. Security-related issues are always a top concern for businesses when it comes to signing up for new VoIP technology. So let’s address those security myths with realities.
Businesses of all types and sizes are looking to use the Cloud to manage their everyday operations because they want to take advantage of this new, inexpensive technology, and use it with a goal of helping their business run much more efficiently.
All potential customers are going to want to know if your security standards are appropriate. As more resellers are choosing to sell cloud VoIP services, potential clients are going to want to know how much data you will be storing for them, and how much this will cost. They will want to know if your data is encrypted when it’s being uploaded, downloaded or stored in the cloud. Because some cloud folders are shared, potential customers want to understand the details of how this works. Lastly, potential customers want to know what their options are if the Cloud is hacked into or any data is lost.
As long as you’re prepared to offer your potential customers the information they want and need to make a smart purchasing decision, you’re going to end up at the top their list. Contact a member of the V1 VoIP team today with any other cloud security issues you are having.
and their customers that disaster recovery is a feature no VoIP based business should be without. This ensures reliability and continuity of services during service interruptions and peak hours. This is made possible by the rerouting of calls to other terminals like cellular phones and voice mails. In other cases where remote offices are not reachable because of power failure or natural disaster, the calls can be transferred to other persons or branch offices that are reachable.
Disasters affecting critical business assets occur more often than you might think. The National Federation of Independent Business conducted a survey of 600,000 small business members and found that, within the previous year, 30 percent of them experienced a disruption lasting 24 hours or longer.
Even if all you can plan for now is minor local disasters, that’s better than nothing—and it’s the first step to a broader continuity and recovery strategy. One of the easiest ways to plan for that ‘in case of emergency’ situation is to have services on the cloud. Cloud services allow for remote data storage and access when physical files cannot be accessed or they are damaged or permanently destroyed. By using an automated backup system that continuously copies files and applications locally and to the cloud.
Want to take it a step further? Periodically, take image-based snapshots of the entire server. Convert those snapshots into functional ‘virtual’ servers to use in case of emergency while local equipment is being rebuilt or replaced. By keeping virtualized snapshots locally and in the cloud, and set up a way to access these remotely.
This type of solution builds in redundancy and recognizes that getting back to normal often isn’t just about getting data back, but also keeping operations going remotely while repairing or replacing local hardware.
Do you have a disaster recovery plan in effect? Contact V1 VoIP today for more information and steps you can have your business or customers take to ensure a smooth disaster recovery period.