Tag Archives: voip e911

Feel Safe in an Emergency with V1 VoIP E911

E911 stands for “Enhanced 911”, which is the V1 VoIP service for making 911 calls over an Internet connection instead of over a standard wireline or cellular tower routing system. Beginning in 2005 all VoIP providers have had standard E911 capabilities included in all VoIP plans. So, even if you are not with V1 VoIP, you can be confident that you will have a reliable 911 service at all times.

Because VoIP E911 is not quite the same as regular 911 service with landline providers, 911 operators cannot automatically trace an E911 number to the physical location from which the call originated as they can with traditional 911 services. When a 911 call is made from a traditional wire landline, 911 operators are able to trace the call to the physical location from which the call originates. i.e. your home or office. When a 911 call is made from a cell phone, the cellular towers create a triangular mapping system to find the location of the caller. VoIP calls work a little differently from both of these technologies.

Many people don’t really understand the actual limitations of VoIP E911 and so have an unnecessary amount of anxiety about it. VoIP calls are not traceable to physical locations. So, when a customer gets VoIP service, they need to register their VoIP phone number with their home or office address. This way the 911 operator will be able to see what physical address the VoIP phone number is connected to.

V1 VoIP providers instruct resellers to update their customers’ registered address any time they register for service and/or move to a new address so that emergency workers don’t show up at the wrong house during an emergency. And when a VoIP customer wants to make calls through their VoIP number when they are traveling, VoIP providers recommend that the user changes their E911 registered address to the address that you are staying at, whether that is a hotel or relative’s home.

Because VoIP service depends on a reliable Internet connection, it also depends on a reliable energy source. This means that in the event of inclement weather or other power outage situations, you should be prepared with a back-up power source for your Internet connection like a battery plug-in, or a generator if you expect long periods of power outage.

Accidents may happen while you travel, or in the comfort of your own home. Emergencies can’t be predicted, but having a lifesaver just a dial away with VoIP is all the assurance that you need. No one wants to make a 911 call, but if an emergency does occur, users can feel safe with V1 VoIP E911.

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Canadian Radio Television Telecommunications Commission e911

V1 VoIP up to date Canadian Radio television and telecommunications Commission enhanced e911 requirements for VoIP service providersIf you are in Canada and using VoIP, take a moment to familiarize yourself with the requirements VoIP service providers must meet in your country as set forth by the Canadian Radio-television and Telecommunications Commission (CRTC).

The CRTC established decision 2007-44, which requires VoIP service providers to make 911 services available to their fixed/non-native and nomadic VoIP subscribers. VoIP service providers connect the IP realm and the Public Switched Telephone Network (PSTN), allowing subscribers to benefit from increased efficiency by routing calls over the Internet.

The CRTC decision obliges VoIP service providers to deliver all 911 calls to the appropriate Public Safety Answering Point (PSAP) using the zero-dialed emergency call routing service (0-ECRS), rather than PSAP low-priority lines. Adherence to this decision is mandatory for all VoIP service providers offering services in Canada, and is designed to protect the safety of VoIP users who expect that when they dial 911, they will quickly be connected to qualified emergency responders.

To view CRTC decision 2007-44, which establishes the regulations for VoIP 911 in Canada, click here.

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V1 VoIP Emergency 911 VoIP ERL and ELIN

V1 VoIP has proper emergency phone call information for resellers customers difference between ERL and ELINWhen it comes to VoIP, you need to know about emergency phone call information. V1 VoIP is dedicated to educating our customers about proper emergency VoIP information. For knowing the difference between emergency phone calls like ERL and ELIN is something we educate VoIP and PBX providers on.

ERL stands for Emergency Response Location. It is a specific geographic location to which a 911 emergency response team may be dispatched. For increased accuracy, to reduce response times, or to meet state E911 legislation, the PBX administrator may break down an organization’s campus or buildings into several different ERLs. This allows the organization to provide the PSAP with a 911 caller’s precise location, rather than simply the organization’s main billing address.

For example, each building within a floor or wing of a building may be considered its own ERL; within a given ERL there may be several phones or extensions. In some states, regulations require that organizations maintain ERLs of a specific size or identifiable area (e.g. one ERL per 1000 square feet or per floor).

ELIN stands for Emergency Location Identification Number. ELIN is a ten digit DID number purchased from the local exchange carrier (LEC), and is one way for organizations to provide specific location information to the PSAP for a 911 call. First, enterprise administrators assign an ELIN to each ERL; one ELIN can be used for many phones within an ERL, but each ERL requires at least one unique ELIN. This mapping of ELINs to ERLs must then be loaded into the regional ALI database.

During a 911 call, the ELIN takes the place of the caller’s telephone number as the ANI and is used to route the call to the appropriate PSAP. The PSAP uses the ELIN to query the ALI database and retrieve the caller’s location (i.e. ERL). Should the caller be disconnected, the PSAP can also use the ELIN to call back the extension directly (which requires a temporary mapping of the 911 caller’s number to the ELIN), bypassing the PBX attendant or auto-attendant.

To find out more about emergency VoIP information and making sure you have proper e911 coverage, contact a member of the V1 VoIP team to make sure your e911 status is up to date.

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V1 VoIP Provides Lowest e911 Rates for Canada

V1 VoIP offers lowest e911 emergency call rates voip coverage in CanadaThe Canadian Radio and Telecommunications Commission; the Canadian equivalent of the U.S. Federal Communications Commission (CRTC) made a ruling in April 2005, that all VoIP providers must provide 911 emergency service. When it comes to our Canadian resellers and their Canadian customers, V1 VoIP has stood up to meet their needs.

Many VoIP customers have ‘basic 911’ service which puts them in touch with a call center that takes down their address and contacts the closest emergency response center. Rather than have an address come up to a 911 responder or however their geographic location is defined, VoIP phone users are identified with their IP address. If calls are disconnected, the VoIP provider gives the customer’s last known address on file.

However if using the enhanced e911 services provided by V1 VoIP, enhanced 911 service sends location information on customers directly to emergency services.

V1 VoIP’s enhanced e911 solution provides nationwide E911 coverage in both the United States and Canada. Voice service providers simply need to establish a SIP trunk to V1 VoIP’s emergency services network. Customers can update and validate their locations in real-time using V1 VoIP’s provisioning interface, which can be incorporated directly into the VSP’s website.

When 911 is dialed, V1 VoIP’s Emergency Routing Service delivers the call to the appropriate PSAP based on the caller’s registered location, ensuring that the correct location data and callback number appear on the dispatcher’s screen.

Contact V1 VoIP now to learn more about our incredible low rates and coverage for e911 for all of Canada as well as the United States.

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V1 VoIP Provides Lowest e911 Rates for Canada

V1 VoIP e911 coverage in CanadaIn April 2005, the CRTC (Canadian Radio and Telecommunications Commission; the Canadian equivalent of the U.S. Federal Communications Commission) made a ruling that all VoIP providers must provide 911 service. V1 VoIP has risen up to meet the needs of its Canadian customers.

The “basic 911” service that many VoIP customers have puts them in touch with a call center that takes down their address and contacts the closest emergency response center. That’s because subscribers are identified by an IP number rather than geographic location. If calls are disconnected, the VoIP provider gives the customer’s last known address on file.

Traditional phone providers’ enhanced 911 service sends location information on customers directly to emergency services.

V1 VoIP’s e911 solution provides nationwide E911 coverage in both the US and Canada. Voice service providers simply need to establish a SIP trunk to V1’s emergency services network. Customers can update and validate their locations in real-time using V1’s provisioning interface, which can be incorporated directly into the VSP’s website.

When 911 is dialed, V1’s Emergency Routing Service delivers the call to the appropriate PSAP based on the caller’s registered location, ensuring that the correct location data and callback number appear on the dispatcher’s screen.

Contact V1 VoIP now< to learn more about our incredible low rates for e911 for all of Canada. [contact-form-7 id="5925" title="Blog Contact Form"]