Tag Archives: voip emergency calls

V1 VoIP and Emergency Services for United States and Canada

V1 VoIP definitions for emergency services to the United States of American and Canada

When you are reselling V1 VoIP services and solutions, it is important to familiarize yourself with the emergency and e911 services which are compliant with the FCC and CRTC for the United States of America and Canada.

When it comes to e911 services, there are several terms that will be used frequently. Please familiarize yourself with them here:

911 Services – functionality that allows End-users to contact emergency services, including, without limitation, police, fire and hospital medical services. In areas served by selective routers, 911 Services may include Enhanced 911 (“E-911”) Service, in which emergency calls to the appropriate public safety answering point (“PSAP”) serving the End-User address and DID/DOD information.

DID/DOD – stand for Direct Inward Dial and Direct Outward Dial number. In laments terms, this is your phone number. A DID means an access line associated with a particular telephone number that allows for inbound and outbound voice calls

Emergency Call Relay Center (ECRC) – means Provider or its agents inbound call center, staffed 24 hours per day, 7 days per week, and 365 days per year for emergency call handling support.

Emergency Call – a 911 call placed by a Voice over Internet Protocol (“VoIP”) End-User to Carrier’s Internet Protocol (“IP”) services.

How does e911 work?

If you live in an area where E911 service is available, your telephone number and the address you have registered or will register during the sign-up process will be automatically forwarded to the most appropriate emergency dispatch center. Consequently, the emergency operators will have immediate access to the information they need send help directly to your location.

It is important to remember that the address you register with is the address that will be automatically forwarded to emergency services when you dial 911 – therefore, if you relocate either temporarily or permanently, you must update your address by clicking on the member login to any such move so that emergency services always has the correct information regarding your whereabouts.

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Key Differences Between ANI and ALI Databases

V1 VoIP explains what the key differences are between the automatic number identification ANI and the automatic location identification ALI databases and their uses in voip emergency phone callsV1 VoIP is committed to offering our resellers and wholesale agents the best emergency solutions because you never want to be without in the event of an emergency. A common question asked about emergency services is what is the difference between the ALI and ANI databases and how can they effect emergency response?

Automatic Number Identification (ANI) is the automatic display at the PSAP of the telephone number associated with the line which called 911. Each telephone number and the physical location to which it corresponds are stored in an Automatic Location Identification (ALI) database, managed by the local exchange carrier.

When you call 911 the operator is looking at a screen, sees the adddress of the caller and says “help is on the way.” In that 911 call, the PSAP uses the ANI to retrieve the caller’s physical address from the ALI database. Additionally, the ANI acts as a callback number should the PSAP lose its connection to the distressed caller. Both ANI and ALI are key capabilities of E911 service.

With traditional E911 service, ALI records are stored in regional ALI databases, and are usually administered by the local exchange carrier (LEC). When a phone’s location changes, the regional ALI database must be revised with new location information which can take up to 48 hours to update.

Due to the capabilities of IP phones, it can be difficult to ensure that the regional ALI is up-to-date. Whereas traditional telephone numbers are static, IP phones can be moved easily, forcing the user to notify a network administrator, who in turn must contact the LEC to update the phone’s location in the regional ALI database. Unfortunately, this process takes time to implement, and may be forgotten entirely by the user.

Additionally, IP phones can relocate to regions served by different ALI databases entirely. A VoIP service provider or enterprise would then need agreements with each LEC to update different regional ALI databases as phones move around the country.

Ultimately, it is difficult for regional ALI databases to stay current with nomadic VoIP users, and there is no guarantee that the VoIP caller’s accurate location information will be available in a crisis.

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e911 V1 VoIP Service to United States and Canada

V1 VoIP covers United States and Canada with e911 emergency calling serviceV1 VoIP offers e911 services that are 100% compliant with FCC and CRTC and cover the entirety of North America. If you live in an area where E911 service is available, your telephone number and the address you have registered or will register during the sign-up process will be automatically forwarded to the most appropriate emergency dispatch center. Consequently, the emergency operators will have immediate access to the information they need send help directly to your location. Please keep in mind that, the address you register with is the address that will be automatically forwarded to emergency services when you dial 911 – therefore, if you relocate either temporarily or permanently, you must update your address by clicking on the member login to any such move so that emergency services always has the correct information regarding your whereabouts.

Here are a few definitions regarding VoIP and e911 that V1 VoIP advises resellers and their customers to be aware of:

911 Services – functionality that allows End-users to contact emergency services, including, without limitation, police, fire and hospital medical services. In areas served by selective routers, 911 Services may include Enhanced 911 (“E-911”) Service, in which emergency calls to the appropriate public safety answering point (“PSAP”) serving the End-User address and DID/DOD information.

DID/DOD – stand for Direct Inward Dial and Direct Outward Dial number. In laments terms, this is your phone number. A DID means an access line associated with a particular telephone number that allows for inbound and outbound voice calls

Emergency Call Relay Center (ECRC) – means Provider or its agents inbound call center, staffed 24 hours per day, 7 days per week, and 365 days per year for emergency call handling support.

Emergency Call – a 911 call placed by a Voice over Internet Protocol (“VoIP”) End-User to Carrier’s Internet Protocol (“IP”) services.

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ANI and ALI Databases for New VoIP Resellers

V1 VoIP explains the importance of automatic number identification ANI and the automatic location identification ALI databases and their uses in voip emergency phone calls

As a new V1 VoIP reseller, you are going to hear a lot about ANI and ALI databases. But as a new reseller, you may not know what they are. And they are important as they relate to your emergency telephone needs. Let V1 VoIP explain:

What is the difference between the ALI and ANI databases and how can they effect emergency response?

The Automatic Number Identification (ANI) is the automatic display at the PSAP of the telephone number associated with the line which called 911. Each telephone number and the physical location to which it corresponds are stored in an Automatic Location Identification (ALI) database, managed by the local exchange carrier.

Let’s say you are watching an episode of Fox’s drama ‘911’. The emergency operator is looking at the screen and sees the adddress of the caller and says “help is on the way.” In that 911 call, the PSAP uses the ANI to retrieve the caller’s physical address from the ALI database. Additionally, the ANI acts as a callback number should the PSAP lose its connection to the distressed caller. Both ANI and ALI are key capabilities of E911 service.

With traditional E911 service, ALI records are stored in regional ALI databases, and are usually administered by the local exchange carrier (LEC). When a phone’s location changes, the regional ALI database must be revised with new location information which can take up to 48 hours to update.

Due to the capabilities of IP phones, it can be difficult to ensure that the regional ALI is up-to-date. Whereas traditional telephone numbers are static, IP phones can be moved easily, forcing the user to notify a network administrator, who in turn must contact the LEC to update the phone’s location in the regional ALI database. Unfortunately, this process takes time to implement, and may be forgotten entirely by the user.

Additionally, IP phones can relocate to regions served by different ALI databases entirely. A VoIP service provider or enterprise would then need agreements with each LEC to update different regional ALI databases as phones move around the country.

Ultimately, it is difficult for regional ALI databases to stay current with nomadic VoIP users, and there is no guarantee that the VoIP caller’s accurate location information will be available in a crisis.

By checking this box, I agree to V1 VoIP's Terms and Conditions