Tag Archives: voip emergency services

V1 VoIP Advice for Resellers e911 Customer Service

V1 VoIP gives advice to resellers on how customers should proceed with 911 emergency services

One of the most important service V1 VoIP provides to our reseller end users is proper emergency phone call information. In order for VoIP service users to make efficient 911 calls, certain steps need to be taken to ensure proper interconnection to emergency service members. The following are V1 VoIP’s advisories to resellers and providers to give customers proper e911 service:

1. Make sure to provide your accurate physical street address to your interconnected VoIP service provider to ensure that emergency services can quickly be dispatched to your location.

2. Be familiar with procedures for updating your address, and promptly update address information in the event of a change. If you move to another address, make sure your customers alert you so you may update that information.

3. Have a clear understanding of any limitations of your 911 service.

4. Do your customers have kids at their residence? Inform them and your babysitters and visitors about your VoIP service and its 911 limitations.

5. If your power is out or your Internet connection is down, be aware that your VoIP service may not work. Consider installing a backup power supply, maintaining a traditional phone line or having a cellular phone as a backup. Make sure that the backup phone number is properly inputted for call forwarding.

6. If you customers have questions about whether the phone service they are receiving is an interconnected VoIP service, make sure you answer their questions honestly..

For answers to your questions about VoIP in emergency situations and e911 services and limitations, please contact a member of the V1 VoIP team.

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FCC VoIP E911 Legislation

FCC VoIP e911 legislation for interconnected voip service providers in the United States of America

V1 VoIP takes our emergency calling seriously. The Federal Communications Commission (FCC) has established a set of rules and regulations that require interconnected VoIP service providers to deliver E911 services to their subscribers. V1 VoIP’s interconnected VoIP service providers connect the IP realm and the Public Switched Telephone Network (PSTN), allowing subscribers to benefit from increased efficiency by routing calls over the internet.

The regulations established by the FCC are mandatory for all interconnected VoIP service providers, and are designed to protect the safety of VoIP users who expect that when they dial 911, emergency responders know exactly where they are and will quickly arrive on-scene.

Specifically, the FCC requires VoIP service providers to do the following:

1. Deliver all 911 calls to the local Public Safety Answering Point (PSAP), along with the subscriber’s call back number and location information (where the PSAP is capable of receiving it)

2. Offer subscribers a simple and easy way to update their registered physical location, should it change

3.Inform subscribers of the capabilities and limitations of the E911 service they provide

Click here to view the FCC Rules and Regulations for VoIP 911.

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