When it comes to E911, many small and medium businesses (SMBs) often face the same challenges as enterprises, such as delivering 911 calls and accurate location information to the appropriate Public Safety Answering Point (PSAP), and meeting E911 obligations. In emergency situations, business employees expect accurate and reliable E911 support regardless of whether they work from the main office, a remote branch, at home, or on the road.
With e911, V1 VoIP helps our small and medium sized businesses respond to these challenges with its uncompromising E911 technology and expertise. By employing simple and cost-effective E911 solutions, SMBs can be confident that when 911 is dialed, the call will be delivered to the right PSAP and emergency respondents will know exactly where to find the caller.
V1 VoIP e911 emergency solution Features:
* Automatic discovery of IP phones, soft phones, and wireless phones
* E911 support for employees in all workspaces, including on the main campus, at branch offices, or working remotely
* 911 caller identification down to the building, floor, and room level
* On-site security desk routing and notification
* Compliance with all E911 regulations
* Available for a wide range of voice platforms, including Cisco, Avaya, Microsoft, ShoreTel, Aastra, and more
For more information about how V1 VoIP can help your business keep up to date with e911 emergency technology, contact a V1 VoIP representative today with your questions.
V1 VoIP urges resellers and their customers that disaster recovery is a feature no VoIP based business should be without. This ensures reliability and continuity of services during service interruptions and peak hours. This is made possible by the rerouting of calls to other terminals like cellular phones and voice mails. In other cases where remote offices are not reachable because of power failure or natural disaster, the calls can be transferred to other persons or branch offices that are reachable.
Disasters affecting critical business assets occur more often than you might think. The National Federation of Independent Business conducted a survey of 600,000 small business members and found that, within the previous year, 30 percent of them experienced a disruption lasting 24 hours or longer.
Even if all you can plan for now is minor local disasters, that’s better than nothing—and it’s the first step to a broader continuity and recovery strategy. One of the easiest ways to plan for that ‘in case of emergency’ situation is to have services on the cloud. Cloud services allow for remote data storage and access when physical files cannot be accessed or they are damaged or permanently destroyed. By using an automated backup system that continuously copies files and applications locally and to the cloud.
Want to take it a step further? Periodically, take image-based snapshots of the entire server. Convert those snapshots into functional ‘virtual’ servers to use in case of emergency while local equipment is being rebuilt or replaced. By keeping virtualized snapshots locally and in the cloud, and set up a way to access these remotely.
This type of solution builds in redundancy and recognizes that getting back to normal often isn’t just about getting data back, but also keeping operations going remotely while repairing or replacing local hardware.
Do you have a disaster recovery plan in effect? Contact V1 VoIP today for more information and steps you can have your business or customers take to ensure a smooth disaster recovery period.
When it comes to VoIP, you need to know about emergency phone call information. V1 VoIP is dedicated to educating our customers about proper emergency VoIP information. For knowing the difference between emergency phone calls like ERL and ELIN is something we educate VoIP and PBX providers on.
ERL stands for Emergency Response Location. It is a specific geographic location to which a 911 emergency response team may be dispatched. For increased accuracy, to reduce response times, or to meet state E911 legislation, the PBX administrator may break down an organization’s campus or buildings into several different ERLs. This allows the organization to provide the PSAP with a 911 caller’s precise location, rather than simply the organization’s main billing address.
For example, each building within a floor or wing of a building may be considered its own ERL; within a given ERL there may be several phones or extensions. In some states, regulations require that organizations maintain ERLs of a specific size or identifiable area (e.g. one ERL per 1000 square feet or per floor).
ELIN stands for Emergency Location Identification Number. ELIN is a ten digit DID number purchased from the local exchange carrier (LEC), and is one way for organizations to provide specific location information to the PSAP for a 911 call. First, enterprise administrators assign an ELIN to each ERL; one ELIN can be used for many phones within an ERL, but each ERL requires at least one unique ELIN. This mapping of ELINs to ERLs must then be loaded into the regional ALI database.
During a 911 call, the ELIN takes the place of the caller’s telephone number as the ANI and is used to route the call to the appropriate PSAP. The PSAP uses the ELIN to query the ALI database and retrieve the caller’s location (i.e. ERL). Should the caller be disconnected, the PSAP can also use the ELIN to call back the extension directly (which requires a temporary mapping of the 911 caller’s number to the ELIN), bypassing the PBX attendant or auto-attendant.
To find out more about emergency VoIP information and making sure you have proper e911 coverage, contact a member of the V1 VoIP team to make sure your e911 status is up to date.