If you are selling VoIP services then you need to provide your customers with a way to reach 911 in the case of an emergency. V1 VoIP offers enhanced 911 services for all on net and off net US48 and Canadian DID’s. You can enter the location information from the completely custom V1 Voip Portal and the information is immediately transmitted to our reliable emergency network partners.
Choosing the right solution and vendor for your VoIP emergency calling needs is vital to preserving customer satisfaction, customer safety, market competitiveness, and regulatory compliance. By serving as your single point-of-contact for Enhanced VoIP 9-1-1 emergency call data provisioning and 9-1-1 call routing, V1 VoIP provides worry-free management of your emergency data and gives you more time to focus on your core operations.
E911 Coverage in the US and Canada
V1 VoIP routes E911 calls to over 6,000 PSAPs in the US and Canada, ensuring that all users maintain access to accurate E911 services regardless of their calling area.
Compliance with FCC and CRTC Standards
V1 VoIP supports VoIP service provider networks according to FCC and CRTC standards, and is fully compliant with all current legislation. This helps service providers and their customers meet or exceed E911 regulations across the US and Canada.
- Register E911 to any DID : on-net or off-net
- Upload Bulk csv. Files
- Edit E911 information on any DID
- API E911 Access
V1 VoIP’s Enhanced 911 service is available on all V1 USA Local DID numbers on a monthly basis. This provides customers with the ability to dial 911 in an emergency situation. You can enter your location information from our user portal and the information is immediately transmitted to our reliable emergency network partners.
When it comes to VoIP, you need to know about emergency phone call information. V1 VoIP is dedicated to educating our customers about proper emergency VoIP information. For knowing the difference between emergency phone calls like ERL and ELIN is something we educate VoIP and PBX providers on.
ERL stands for Emergency Response Location. It is a specific geographic location to which a 911 emergency response team may be dispatched. For increased accuracy, to reduce response times, or to meet state E911 legislation, the PBX administrator may break down an organization’s campus or buildings into several different ERLs. This allows the organization to provide the PSAP with a 911 caller’s precise location, rather than simply the organization’s main billing address.
For example, each building within a floor or wing of a building may be considered its own ERL; within a given ERL there may be several phones or extensions. In some states, regulations require that organizations maintain ERLs of a specific size or identifiable area (e.g. one ERL per 1000 square feet or per floor).
ELIN stands for Emergency Location Identification Number. ELIN is a ten digit DID number purchased from the local exchange carrier (LEC), and is one way for organizations to provide specific location information to the PSAP for a 911 call. First, enterprise administrators assign an ELIN to each ERL; one ELIN can be used for many phones within an ERL, but each ERL requires at least one unique ELIN. This mapping of ELINs to ERLs must then be loaded into the regional ALI database.
During a 911 call, the ELIN takes the place of the caller’s telephone number as the ANI and is used to route the call to the appropriate PSAP. The PSAP uses the ELIN to query the ALI database and retrieve the caller’s location (i.e. ERL). Should the caller be disconnected, the PSAP can also use the ELIN to call back the extension directly (which requires a temporary mapping of the 911 caller’s number to the ELIN), bypassing the PBX attendant or auto-attendant.
To find out more about emergency VoIP information and making sure you have proper e911 coverage, contact a member of the V1 VoIP team to make sure your e911 status is up to date.