Tag Archives: voip FAQ

FAQs Small Businesses Have for V1 VoIP Hosted Systems

If you are a V1 VoIP reseller looking to add a hosted VoIP phone system to a SMB, there are a few questions you will more than likely get from a prospective customer. Knowing the answers to these FAQs might be the difference between making and losing the sale. Let’s look at them.

A hosted VoIP phone system is an IP-based phone system for businesses that is hosted by a service provider. Without running any on site equipment, businesses can connect phones to their hosted VoIP provider over the Internet and leverage business telephony features such as dialing the Public Switched Telephone Network (PSTN), extension dialing, auto attendants, voicemail-to-email, call routing rules, etc.

What’s Needed for a Hosted VoIP Phone System?
You need three things fora V1 VoIP hosted phone system: 1) internet, 2) a router and 3) an IP phone.

As VoIP accesses it’s service over the internet, that’s what you will need to be connected to for your phone. For multiple phones in an office location, you’ll need business-grade broadband with enough bandwidth. Offices leveraging hosted VoIP need business-grade routers. A residential router will not cut it, simply based on the amount of traffic it needs to handle. To use hosted VoIP, it’s best to used IP phones, meaning desk phones with Ethernet ports, or software phones. If you’re switching to hosted VoIP, and you plan to grow your business beyond just a few employees, we recommend you purchase IP phones. V1 VoIP recommends SIP phones.

Is Hosted VoIP Reliable? How is the Quality?
Most who ask this question have had a (bad) experience with a free VoIP service, such a Google Voice or Skype where you get what you pay for. Free VoIP services are engineered to minimize the provider’s costs, which can lead to oversubscribed networks and quality degradation. For hosted VoIP the answer is a YES! Hosted business VoIP services reliable and offer high-definition voice and other capabilities, such as deep data integrations and video conferencing.

Ok, I’m interested. But what about….?
Many prospective customers are brand new to VoIP, so they will have many of what we like to call the newb questions. Here are a list of just some of the ones our resellers are ready to answer:
1. Can I keep my phone number?
2. How many phones will I need?
3. Can I participate in conference calls?
4. Will I still have voice mail?
5. What features will I get?

V1 VoIP resellers are ready to answer any and all questions from their customers. And at V1 VoIP, we believe your success is what makes us a success so we arm you with the knowledge to make that sale. Contact V1 VoIP or sign up now for more information.

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V1 VoIP Resellers Ready for SMB VoIP Questions

V1 VoIP offers resellers sales tips and advice to be ready for small and medium size business prospective customer questions

V1 VoIP resellers are seeing a surge in sign ups as more businesses than ever are looking into signing up for VoIP services. V1 VoIP resellers are succeeding because they are ready with all the questions that will be coming their way. To our ready our resellers with knowledge and tips, here are some of the most asked questions prospective business owner/ future customers ask regarding how VoIP services will benefit their business:

VoIP. What’s that?
We’re hearing this question less and less as VoIP technology becomes more popular. But when speaking with a business owner who don’t know what it is, it will be the first thing asked. VoIP stands for Voice Over Internet Protocol and it means using the internet to transmit data for your telephone.

What’s this going to cost?
Using VoIP is much cheaper than compared to the traditional landline systems, as well as offer so many more features at no additional cost. The overall cost is going to depend in the needs of the business. However the best benefit a business can expect to receive when they sign up for high-tech VoIP telephony services is saving money.

You say I will get features. Like what?
Some of the more popular features VoIP services provide include automated attendants, conference bridging, voice mail to email and playing music while callers on hold.

What fancy phone do I need to buy for this?
Adding VoIP technology to a business can sometimes be as simple as plugging in a converter into the existing telephones, which converts the old analog signal into a new digital one. Other times a business has the option to get an IP-PBX system, which while it does cost a little, helps businesses easily manage their incoming and outgoing calls a lot. In the end it depends on what the businesses needs and what services they are looking for.

I don’t know what kind of internet connection I have. What do I need?
VoIP technology doesn’t use a lot of bandwidth space, but a high-speed broadband connection is required for the best quality. Otherwise, a user might experience some delays with both incoming and outgoing calls.

Small and medium-sized businesses are looking for VoIP resellers who can provide them with the best VoIP services possible, which means V1 VoIP resellers need to be ready for every and any question a prospective customer might throw at them. At V1 VoIP, we make sure our resellers know the answers to these questions so they can make the sale. Contact V1 VoIP today to become a reseller or boost your sales with our tried and proven tips and advice for existing VoIP resellers.

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