Tag Archives: voip features

VoIP Features That Improve Your Business

Gone are the old ways of doing business with your phone. V1 VoIP resellers can enhance business customers experience by providing features that can enhance the ease they do business.

1. Multiple Device Calling
Are your customers tied to their desks because of their clunky desk phones? Kiss that era goodbye! By utilizing V1 VoIP’s features, businesses can make calls from many different devices including laptops, desktop computers, tablets and mobile phones. Our services can be used seamlessly across multiple devices so your customers can be more productive, cut costs, and avoid missed calls.

2. Voicemail Transcription
It’s not always possible or practical to listen to voicemails. With voicemail to text transcription, you receive instant text transcripts of voicemails via SMS or email.

3. Fax To email
Remember fax machines? The answer may depend on whether or not you are a millennial. V1 VoIP resellers offer their customers the ability to receive faxed documents from a mobile device or remote locations. Our cloud-based fax-to-email services to your business customers not only allow for faxing in the digital age, but help your customers ‘go green’ by reducing the amount of paper used.

Contact V1 VoIP today to learn more how we can help you to win lucrative business customers for your VoIP business with features to make them more profitable.

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Reselling V1 VoIP Phone Services: The Auto Attendant

V1 VoIP resellers are looking into reselling phone services because there are so many benefits to be had when a business signs up for these new high- high-tech telephony services. Businesses that haven’t signed up are either not sure about which of the services they’re going to need for their particular type of business, or they simply don’t understand the importance a having an updated business communication system in today’s highly competitive business world. What these businesses need is
a V1 VoIP reseller to help them understand how a new business communication system can help them in every aspect of their business.

V1 VoIP resellers understand all the features that our services can provide their customers. Here is one of the services that customers love: The Auto Attendant. Many small business owners use this facility to advertise their business because it is a very cost-effective option. If your call is put on hold, then this is the most frustrating moment, you can make it exciting with on hold music or messaging.

The auto attendant feature is perfect for small businesses who don’t have a lot of administrative resources. It’s main use is to route calls coming in to the right person or department. It can play advertisements about the business, or some simple on-hold music while people are waiting. The auto attendant essentially eliminates the need for a person to answer and transfer incoming phone calls.

A quick overview tells is that the auto attendant answers all of your business calls with a custom greeting made by you, which is great for personalized service. You can program it with customized messages or select the type of music you want for your customers to listen to when they’re on-hold. A series of voice prompts will allow callers to easily choose who they wish to speak to. The ability to forward calls is available, which is highly advantageous due to our very mobile work force these days. Anyone who calls in to that business will be impressed when they are greeted by the auto attendant, as many people think an auto attendant is extremely expensive therefore the business must be doing really well.

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V1 VoIP Call Recording For Sales Agents

V1 VoIP call recording feature great for sales agents representatives managers for call training quality control and customer services

Whether developing new sales reps or enforcing call quality, all sales managers and customer service reps can benefit from using the V1 VoIP feature call recording. Call recording is a great VoIP feature that allows the recording of inbound and outbound calls. It is particularly valuable for those in sales that spend hours of time on the phone talking to customers and prospects. Being able to store and review recorded calls are beneficial for quality, training, and regulatory purposes to efficiently facilitate the prospecting and sales process over the phone.

Here are a few reasons V1 VoIP knows your sales representatives will benefit from the VoIP call recording feature:
1. Training New Sales Reps
From reviewing different sales processes to memorizing the correct language to use in emails and phone calls, the training of new sales representatives can take a while before a rep is ready to tackle leads on their own. The more conversations a rep listens to, the faster they will internalize scripts and best practices. If a rep is deviating from a company’s best practices, a sales manager can quickly identify and address the issue accordingly. It’s important to expose reps to both good examples and bad ones, so that they can understand why the team uses specific tactics and the related outcomes.

2. Prove Compliance with Industry Regulations
Call recordings can be used as proof of meeting industry regulations when working with customers, clients, and patients. This may include mentioning legal disclaimers and disclosures, offering contact information, or withholding sensitive information before a caller’s identity is verified.

3. Enforce Quality Control
A sales manager can ensure that all reps are following brand guidelines and training materials in every conversation by sampling recorded conversations. If a rep receives a compliment, he or she can simply ask the customer for permission to use the testimonial online or for other marketing materials, then review the call later to record the specific comments.

4. Create Accountability
When reps understand that their calls are being recorded and monitored by management, they are more likely to be conscious of their expected behavior. Knowing that any of the calls may be reviewed by a manager helps maintain a high level of service and professionalism across the team.

In the case of a conflict, sales managers can refer back to saved call recordings to better understand the situation. Without this evidence, it can be hard for either party to prove their claims. Being able to access call recordings also helps managers ensure that all promises made over the call are delivered to the customer or client.

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Features V1 VoIP SMB Resellers Love

V1 VoIP service features that resellers use to resell small nd medium businesses SMB

Everyone knows that a VoIP phone system vastly eliminates the need for a traditional one. Beyond saving a business owner money month over month, it’s the features they come to love more than anything. Depending on the type of business, there are certain features that a reseller will play up, such as conference bridges to law offices. But often times it’s the basic features that are needed the most an therefore the most loved!

Here are a few VoIP features resellers will show SMBs which can make businesses run more efficiently:

Voicemail to Email
Should you ever encounter a situation in which you’re away from your phone platform, voicemail to email can play your messages on any desktop, laptop, or mobile device. Want to access your voicemail when you’re away from your phone system? Voicemail to email is not only a great way to keep up with your incoming messages, but also serves as a perfect archival tool so you know who called and when.

Find Me Follow Me
The Find Me Follow Me feature enables employees to work anywhere they please while still keeping them tethered to their office phone system. If you or your employees work from home or travel frequently, Find Me Follow Me embodies the flexibility to let an employee work away from the office and still receive phone calls. When the phone rings at your office phone, if you do not pick up, the phone call fails over to another phone such as a mobile phone or home office, and then keeps failing over to successive phones until the call is either answered, or it reaches the end of the line, at which point the call is normally transferred to voicemail.

Bring Your Own Device
V1 VoIP is device agnostic, which means we do not mandate a customer needs to buy a certain kind of phone. This not only expands your phone options significantly but also guards against monetary loss should you decide to switch services. Be wary of those that mandate you to buy IP phones that only work with their phone systems or build it into their own bill. As a BYOD provider, we allow you to purchase whatever sort of phones fit your business’s needs.

SIP Alias
SIP Alias is a perfect solution for employees which wear many hats and are require to talk to a range of customers. Someone who works both Sales and Support can receive calls from ‘Sales’ and ‘Support’ lines, so they know what the incoming call will be focusing on. This gives employees a way to screen calls, so they can differentiate between internal extension dialed calls, and calls that come from separate outside lines.

There are so many other features our resellers can help businesses use to run more efficiently and cost effectively! Contact V1 VoIP today to learn more about them!

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