Tag Archives: voip glossary

Commonly Used VoIP Abbreviations for Terms

V1 VoIP glossary of commonly used VoIP abbreviations for new resellersWhen you are new to the VoIP reseller world you will hear a lot of abbreviations for popular VoIP services, devices and solutions. At V1 VoIP we know how important it is for resellers to stay up to date with the latest abbreviations and acronyms.

As a V1 VoIP reseller, you know how SIP services can be beneficial for hosted PBX customers. But be prepared for those customers to ask you what SIP and PBX are, and even what VoIP stands for. You better know.

The following abbreviations are the bread and butter of the VoIP industry. Whether you are making your introduction to VoIP or just looking to familiarize yourself with some of the ones you know–or just pretend to–here are some of the ones you should!

VoIP: Voice over Internet Protocol. Yes, that’s protocol not phone. VoIP is a family of technologies, methodologies, communication protocols, and transmission techniques for the delivery of voice communications and multimedia sessions over Internet Protocol networks, such as the Internet. It essentially means you are using the Internet for phone service.

ATA: Analog Telephone adapter. This device coverts analog voice signals to digital signals which can then be transmitted over the Internet.

BYOD: Bring Your Own Device. Some VoIP services allow a person to supply their own equipment or ATA, which in this case means they can BYOD.

CDR: Call Record Detail. This details about a specific call that includes duration, origination, destination, and billable information, as well as other pertinent information.

CSR: Customer Service Record. This is required for all phone numbers that will show information that is tied to that number including services, billing activity, associated address and service orders.

DID: Direct Inward Dialing. It’s your phone number. DIDs refers to a phone number that a customer subscribes to.

IVR: Interactive Voice Response. This integrated software information system speaks to callers and uses menus and voice responses. Think of calling someone and an automated voice picks up and says press 1 to talk to so-and-so, press 2 to talk to so-and-so. By using touch-tone keypad entries to interact with the software, you get voice responses with real time data.

LNP: Local Number Portability. Your customer will ask if they can keep their phone number. LNP is the reason why they can. LNP is the ability of a telephone customer to retain their phone number if they switch to another telephone provider.

PBX: Private Branch Exchange. V1 VoIP has created a hosted PBX with our software, while those using our PSTN service must have their own hardware for a PBX.

POTS: Plain Old Telephone Service. Think the old school way of phone service. The familiar single phone line, single phone number system that has been in existence for many years.

PSTN: Public Switched Telephone Network. As one of our services, PSTN Gateway is a solution for those who implement, own, and manage their own PBX. Everything is on a pay-as-you-go basis, and includes inbound, outbound, and toll-free inbound calling.

SIP: Session Initiation Protocol. SIP is a signaling protocol for Internet conferencing, telephony, and instant messaging. It is a request-response protocol, dealing with requests from clients and responses from servers. initiating an interactive user session.

WAN: Wide Area Network. This refers to telecommunication networks that cover a large area, linking across regional or national boundaries. It is most effective for business and government entities that communicate with employees and customers from various locations.

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Glossary of VoIP Predictive Dialer Terms


If you are interested in getting into the predictive dialer VoIP game, there will be common terms thrown around and it is wise to familiarize yourself with the vernacular. Here are some definitions to V1 VoIP predictive dialers our resellers should know:

Predictive Dialer: Predictive dialing was introduced for the purpose of increasing efficiency within calling centers. They are computer based system that automatically dial groups of telephone numbers, and then passes live calls to available agents. Predictive dialers utilize sophisticated algorithms to speed up and slow down the call rate based on, number of available agents, number of available lines, the campaign’s average call time and other statistical information.

Auto dialer: makes thousands of calls screening for busy signals, no answers, fax machines while detecting answering machines/voicemail and delivers pre-recorded messages. In VoIP,the Auto Dialer is a low cost solution for voice broadcasting.

Dialer: generic term for any computer-driven device that places outbound calls and connects the answered calls to an agent or operator.

Agent: telephone professional to whom a predictive dialer sends the ready call.

Quick Connect: Quick Connect allows your agents to log in one-to-one with a phone line. This option is great for B2B purposes, especially when your agent needs to be on the phone line through the entire call.

Fixed Dialing: Fixed Dialing gives your call center manager the power to manually set the volume of calls. The software will then automatically dial a predetermined number of lines per agent. Fixed dialing is ideal for political campaigns, charity campaigns, and other situations drop call ratios are not a factor.

If you have heard a predictive dialer term that you are unfamiliar with, don’t be shy! We are happy to answer your questions with regards to predictive dialer traffic and get you started in it.

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Don’t Sound Like a VoIP Newb Know the Lingo

The fastest way to sound like a VoIP newb to those in the industry to is to confuse some of the most used VoIP jargon. V1 VoIP resellers can sound brilliant to a prospective client by using the latest VoIP acronyms and even more so by explaining what they are to their interested parties. If you are a new VoIP reseller, here is a glossary of the VoIP lingo V1 VoIP says you need to know:

BV – Business VoIP
BV refers to a class of professional phone systems that can make and take business quality phone calls via the Internet. Business VoIP phone systems typically offer features such as voicemail, call transfer, and call conferencing, among many others.

BYOD – Bring Your Own Device
Some VoIP services operate under a Bring Your Own Device (BYOD) policy, where the customers are responsible for purchasing IP phones that best suit their businesses.

DID – Direct Inward Dialing
Think of it as your phone number! This allows you to assign unique numbers (or extensions) to all the employees on the phone system – without having to route new physical lines in the office.

ITSP – Internet Telephony Service Provider
V1 VoIP is an ITSP because we provide Internet telecommunications services based on VoIP.

LAN – Local Area Network
A Local Area Network connects computers within a set area, such as a house, a school, a bank, and other facilities. Your IP phones will plug into your LAN, through wall jacks, routers, and other Ethernet ports, to access your VoIP service. The LAN must have an active Internet connection for your VoIP phones to make and take calls.

Setup VoIP phones to your LAN
LNP – Local Number Portability

Local Number Portability (LNP), or number porting, allows you to keep your current phone number when you switch from one communications provider to another.

PBX – Private Branch Exchange
Private Branch Exchange refers to the business phone system. A PBX can call landline phones, other VoIP lines, >and dialed extensions on an enterprise level. There are several different kinds of PBXes: including analog, on-premise and hosted PBX.

PSTN – Public Switch Telephone Network
The Public Switch Telephone Network is a series of networks that includes telephone lines, fiber optic cables, cellular networks, and communications satellites. This interconnected series of networks allows different kinds of phones, such as landline and mobile devices, to communicate with each other.

QoS – Quality of Service
QoS measures the performance and quality of a VoIP network. A bad QoS can lead to dropped or distorted calls. QoS is normally rated from the perspective of the user.

SIP – Session Initiation Protocol
SIP is an Internet protocol that powers communications over Internet Protocol (IP) networks. SIP is the primary engine of many VoIP phone systems.

UC or UCaaS – Unified Communications or Unified Communications as a Service
UC refers to the integration of various communications services, such as voice, video, chat, email, voicemail, among others, under a single user-interface.

VoIP – Voice over Internet Protocol
Oh you better learn this one! VoIP is technology that delivers voice communications, streaming video, and other media over the Internet. VoIP is also used as shorth and for a wide variety of VoIP services, including hosted PBX, on-premise PBX, and SIP trunking.

When your customers ask you what an acronym means, be prepared with the right answer. It will help you close the sale.

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Cloud Hosted PBX V1 VoIP Terms to Know

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V1 VoIP offers cloud hosted PBX services and solutions for resellers. PBX is an abbreviation for Private Branch Exchange, a private telephone network used within an enterprise. Did you know what PBX actually stood for? VoIP terms are added all the time as the technology grows. If you are new to VoIP or cloud hosted PBX, here is a list of terms that V1 VoIP feels you should familiarize yourself with:

Asterisk
Free, open-source software that runs under Linux, Mac OS X, and several variants of Unix on computers powered by x86, PowerPC, and other processor types. Provides PBX capabilities for VoIP and (with appropriate interconnection hardware) digital and analog telephone systems.

Auto attendant
Phone feature that transfers calls to the appropriate destination (an extension, voice mail, or recording, for example) without human intervention, by prompting callers to press buttons on their phone keypads or give voice responses such as “yes” or “no.”

Automatic callback This term can refer to a PBX feature that lets employees calling from outside the office avoid long-distance charges. The employee places a short call to the PBX, which calls the individual back using an inexpensive (VoIP) calling plan. Confusingly, the term also refers to a feature that sets a phone to make multiple attempts to reach an unavailable number, alerting the caller when a connection is finally made.

Call barging
Phone feature that allows a third party to break into a phone conversation.
Calling rules. Policies, put in place by the administrator, that determine how the PBX handles incoming and outgoing calls. Some systems let the administrator give users control over subsets of calling rules for their own extensions.

DISA (direct inward system access)
Service provided by PBX systems that lets authorized personnel dial into the PBX from external phones, so they can, for example, place calls through the PBX.

Extension lines
The means by which a PBX parcels out the use of a single telco line to two or more phones in an organization. Each phone has its own number, but actually shares the same telco line. Calls between extensions go through the PBX without tying up an external phone line.

FreePBX
“A standardized implementation of Asterisk that gives you a GUI to manage your system” (definition from freepbx.org). FreePBX gives you a fully functional PBX, saving you the extensive configuration work Asterisk requires.

IAX (inter-Asterisk exchange)
VoIP signaling protocol that provides for control and transmission of streaming media over IP networks. It enables connections between Asterisk servers as well as between servers and clients.

IP PBX (Internet Protocol private branch exchange)
A system that, by using the Internet Protocol over Ethernet networks, provides the same functions as, and often extends the capabilities offered by, traditional PBX installations.

IVR Stands for interactive voice response and is the part of an auto attendant system that provides voice prompts and information to callers and takes action based on the buttons they press on their phone keypads or their spoken answers.

PBX (private branch exchange)
Equipment, located in-house, that connects telephones within an organization to one another and with the external telephone network maintained by the telephone company. The PBX provides call routing, services (such as call forwarding and voice mail), and reporting. It also allows multiple users to share trunk lines.

Provisioning
All the tasks necessary to provide a user or an organization with telecommunications service; may be automated, so as to function with no assistance from a person.

Ring group
A set of extensions that the PBX rings in the order determined by rules the administrator sets.
SIP (session initiation protocol). A set of IP telephony signaling conventions, mostly used for VoIP, but usable for electronic delivery of any multimedia type.

Trunk lines
The generally high-bandwidth communications links connecting two switching systems, such as the one at the telephone company central office and a PBX or between PBX systems. A trunk line carries many voice and data signals simultaneously.

Trunking
An IP PBX’s process of merging data from multiple calls into a single set of packets to reduce transmission overhead.

VoIP (Voice over Internet Protocol)
A method of delivering telephone communications over computer networks that exchange information according to transmission rules governing the predominant worldwide network (the Internet).

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