Tag Archives: voip PBX

V1 VoIP Cloud Hosted PBX VoIP Glossary

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V1 VoIP offers cloud hosted PBX services and solutions for resellers. PBX is an abbreviation for Private Branch Exchange, a private telephone network used within an enterprise. Users of PBX share a certain number of outside lines for making telephone calls external to the PBX. Most medium-sized and larger companies use a PBX because it’s much less expensive than connecting an external telephone line to every telephone in the organization. In addition, it’s easier to call someone within a PBX because the number you need to dial is typically just 3 or 4 digits.

If you are new to VoIP PBX, here is a list of terms that V1 VoIP feels you should familiarize yourself with:

Asterisk
Free, open-source software that runs under Linux, Mac OS X, and several variants of Unix on computers powered by x86, PowerPC, and other processor types. Provides PBX capabilities for VoIP and (with appropriate interconnection hardware) digital and analog telephone systems.

Auto attendant
Phone feature that transfers calls to the appropriate destination (an extension, voice mail, or recording, for example) without human intervention, by prompting callers to press buttons on their phone keypads or give voice responses such as “yes” or “no.”
Automatic callback. This term can refer to a PBX feature that lets employees calling from outside the office avoid long-distance charges. The employee places a short call to the PBX, which calls the individual back using an inexpensive (VoIP) calling plan. Confusingly, the term also refers to a feature that sets a phone to make multiple attempts to reach an unavailable number, alerting the caller when a connection is finally made.

Call barging
Phone feature that allows a third party to break into a phone conversation.
Calling rules. Policies, put in place by the administrator, that determine how the PBX handles incoming and outgoing calls. Some systems let the administrator give users control over subsets of calling rules for their own extensions.

DISA (direct inward system access)
Service provided by PBX systems that lets authorized personnel dial into the PBX from external phones, so they can, for example, place calls through the PBX.

Extension lines
The means by which a PBX parcels out the use of a single telco line to two or more phones in an organization. Each phone has its own number, but actually shares the same telco line. Calls between extensions go through the PBX without tying up an external phone line.

FreePBX
“A standardized implementation of Asterisk that gives you a GUI to manage your system” (definition from freepbx.org). FreePBX gives you a fully functional PBX, saving you the extensive configuration work Asterisk requires.

IAX (inter-Asterisk exchange)
VoIP signaling protocol that provides for control and transmission of streaming media over IP networks. It enables connections between Asterisk servers as well as between servers and clients.

IP PBX (Internet Protocol private branch exchange)
A system that, by using the Internet Protocol over Ethernet networks, provides the same functions as, and often extends the capabilities offered by, traditional PBX installations.
IVR (interactive voice response). The part of an auto attendant system that provides voice prompts and information to callers and takes action based on the buttons they press on their phone keypads or their spoken answers.

PBX (private branch exchange)
Equipment, located in-house, that connects telephones within an organization to one another and with the external telephone network maintained by the telephone company. The PBX provides call routing, services (such as call forwarding and voice mail), and reporting. It also allows multiple users to share trunk lines.

Provisioning
All the tasks necessary to provide a user or an organization with telecommunications service; may be automated, so as to function with no assistance from a person.

Ring group
A set of extensions that the PBX rings in the order determined by rules the administrator sets.
SIP (session initiation protocol). A set of IP telephony signaling conventions, mostly used for VoIP, but usable for electronic delivery of any multimedia type.

Trunk lines
The generally high-bandwidth communications links connecting two switching systems, such as the one at the telephone company central office and a PBX or between PBX systems. A trunk line carries many voice and data signals simultaneously.

Trunking
An IP PBX’s process of merging data from multiple calls into a single set of packets to reduce transmission overhead.

VoIP (Voice over Internet Protocol)
A method of delivering telephone communications over computer networks that exchange information according to transmission rules governing the predominant worldwide network (the Internet).

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V1 VoIP Cloud PBX Resellers see Surge in Email Archiving

V1 VoIP cloud based pbx resellers offer email archiving services solutions

V1 VoIP resellers offering cloud PBX telephone services know how important it is to be knowledgeable about all things cloud PBX. Reselling V1 VoIP cloud PBX telephone services is a great way to help these small and mid-sized businesses become much more efficient in their everyday work practices. Many of the questions that potential business customers have are related to the benefits they look forward to receiving when their new cloud PBX services are enabled. They want the bottom line: how will a cloud PBX telephone system make their work life easier, more efficient, and how will it save them money. One of the benefits V1 VoIP resellers are seeing being utilized and asked for is email archiving.

No matter what kind of business it is, email is a necessity. Therefore the ability to keep emails highly organized is becoming a must. Managing and organizing emails is something no one really likes to do as it can be time-consuming and tedious. Email archiving is a feature provided by V1 VoIP cloud PBX resellers, where a company’s emails are placed into a separate storage area where they can be organized, and filed accordingly. And it doesn’t stop there. Businesses can also choose to integrate social media and instant messaging features into their emails, opening up a whole new world of communication possibilities.

With the large volume of emails that companies send and receive on a regular daily basis, email archiving is becoming increasingly important. It is necessary to keep these emails organized not only for pure organizational purposes but also to be sure that they are in compliance with any of the technical, business and/or legal challenges that may arise in the future.

V1 VoIP resellers provide customers with expert customer service and keep their business customers apprised of the latest updates, upgrades, and new features that cloud PBX telephony services and solutions can offer. This is where V1 VoIP resellers see a surge in customers needing these new features for the benefits they provide.

The many benefits that come with upgrading from a current traditional landline system to a new cloud PBX telephone system is well worth the time it takes to talk to a V1 VoIP reseller about what upgrading can do for their business. If you would like a free demo of what V1 VoIP cloud PBX services can dofor your business, contact us today! Our resellers are ready to assist you!

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Ways Your PBX Service Could Be Better

In the last 10 years, V1 VoIP resellers are seeing their small and medium size business customers continue to switch to Hosted PBX service. Like most new technology, when this service was first offered some of the kinks needed to be ironed out. If you have a customer on an older PBX service, here is our list of a few ways to make their service better.

Inadequate or Mis-Programmed Router
If there is one component in the business VoIP installation process that creates problems, it’s the router. Many older routers will not support VoIP, while others that claim to do so do a piss poor job of it. Don’t forget, when routers are installed make sure it’s by someone with knowledge about VoIP so it’s done correctly.

Inadequate Internet Connection For Bandwidth
In order to have proper PBX service you must have a data circuit that meets certain criteria. Take a peak usage time and measure latency, packet loss and jitter.

Poor QoS
Quality of Service (QoS) is the prioritization of voice over data on a given circuit. QoS throttles back the data speed to allocate the proper bandwidth to voice so that quality is not impacted. QoS can be provided by the data circuit carrier or done through a V1 VoIP gateway.

Poor SIP Telephones
The vast majority of SIP telephones are of business quality, but a substandard one will make your PBX service seem awful. Make sure your customer has the proper SIP phones to make calls. Also don’t forget the data cable to run to every location where you wish to have a phone.

Outdaated Ethernet Switches
Local area network and Ethernet switch problems are rare. However older and out of date Ethernet switches that have been daisy-chained together will need to replaced.

V1 VoIP walks resellers through all the things they need to successfully deploy a virtual PBX for their customers, but the after sales support to ensure smooth installation and reliable service. Contact V1 VoIP today to learn more.

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Switch Your Business to V1 VoIP Enhanced PBX

V1 VoIP has launched a new enhanced cloud based PBX for our resellers to offer businesses. From state-of-the-art features to incredible flexibility, here are a lit of reasons to make reselling our enhanced PBX to your clients easy.

1. Your clients will save money.
It all comes down to the bottom line with your customers and our enhanced PBX will save them money. Not only will it eliminate the cost of your voice circuits by getting rid of the dedicated PRI and analog lines, you can also get more value out of your data circuits by using it for both voice and data. V1 VoIP PBX providers offer unlimited domestic phone calls for a flat cost as well as International phone calls costing less. A Hosted PBX provides the sophisticated communications capabilities before only available to large enterprises. It signals to customers that your client is progressive and well-managed.

And your customers will see the savings on their monthly bill. V1 VoIP’s enhanced PBX solution has one bill for all services. All of your old phone bills for monthly service, vendor field visits, and maintenance contract renewals go away. Plus since there is no PBX equipment, there are no PBX electricity costs or IT costs for the upkeep and administration of a PBX.

2. Easy to control and manage PBX.
V1 VoIP offers a wider choice of SIP phones to work with our enhanced PBX services. Phones can easily be added or removed from service for easy flexibility. Our enhanced PBX is nearly infinitely scalable, growing one user at a time.

3. Features, features, features.
The easiest way to sell your clients on our enhanced PBX is all the features we offer them with it. Mobile users can make and receive phone calls through the system, so employees can be reached anywhere and anytime using only one telephone number. And speaking of a mobile workforce, our PBX support softphones that turn a computer, laptop or tablet into a business telephone.

The V1 VoIP enhanced PBX can be set up in a matter of days, compared to 30-60 days for a premise PBX. The combination of savings, flexibility, and increased features make V1 VoIP enhanced PBX an offering you must have. Not only can you keep your existing phone numbers when you move over to the new service, but your phone number(s) can be in any area code in the country with a Hosted PBX. Contact us now for more information.

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