Tag Archives: voip porting

V1 VoIP’s Three Step Guide to Porting Phone Numbers

Porting a telephone number means you are moving or transferring a telephone number from an existing carrier to a new carrier. To successfully port a number in the least amount of time and with the least amount of errors, V1 VoIP takes three steps to port your phone numbers. Here we explain a little more in depth about this process.

1. Pre-Port Preparation

There’s paperwork involved in porting phone numbers and that goes in to this step. We check with to make sure the number in question is able to be ported. We aquire a bill from the existing provider which gives us access to the services purchased, the numbers associated to this account, main account contact info, the service address, and the billing telephone number or BTN. The BTN is very important because it is your account identifier. It is used as a reference point to organize all your services. Porting the BTN away will orphan all remaining numbers and services and possibly cause a service disruption. To avoid this, we assign one of the remaining numbers as the new BTN. We also obtain your customer service record or CSR. Once we have gathered all the necessary information, you get a letter of authorization (LOA) to submit your port request. The more information on the LOA, the faster we can port your number.

2. In-Progress Ports
Once we have prepped the port, we can actually start porting it. You would think after all that work porting would be easy, but that tends to depend on who the losing carrier actually is. Let’s face it, losers don’t actually want to cooperate with a company that is now doing their business. The losing carrier doesn’t often cooperate with the winning carrier since they are losing your business.

Once we have initiated your number port by submitting your LOA to the winning carrier, the next step is to wait for a response from V1 VoIP. Requests have 1 of 3 outcomes.
1: Firm Order Commitment: The FOC date is when the losing carrier agrees to release the number and V1 VoIP agrees to pick-up the number.
2: Jeopardy: Your port request was rejected because of incorrect information. Go back to Step 1.
3: Cancelled: It means V1 VoIP is unable to port your number generally due to rate center or geographical location.

3. Post-Port Configuration and Testing
When you have your FOC we can begin post-port testing. The actual port should be transparent to your end user, with the only difference being the behind the scenes routing. Instead of calls routing over your previous carrier’s network, calls will now be routed over our V1 VoIP network. We also test for unwanted technical issues and non-provisioned features, including outbound and inbound calls, sending and receiving faxes, sending and receiving SMS/text message, CNAM/caller ID, E911, and 411 directory assistance. Once these items have been tested, you have successfully ported a telephone number.

V1 VoIP is dedicated to successful number porting. We are one of the leaders in number porting and have automated most number porting functions to improve throughput and reduce errors. Contact us today to learn about our bulk number porting pricing!

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Local Number Porting for New V1 VoIP Resellers

“Can I keep my phone number?”

No matter how popular VoIP gets, this will almost always be a question one of your future customers will ask you. The answer is yes, but how a customer keeps their phone number is what we will address in this blog post for new V1 VoIP resesllers.

A customer keeps their number by ‘porting’ it from a network to a provider. When the number is local, this is referred to as Local Number Portability (LNP). Porting phone numbers is something you will do often as a reseller for your customers. Whether it’s allowing them to keep their current phone number, or adding to their repertoire of phone numbers, porting is an important aspect of VoIP to know about.

Now before you go jumping the gun, all phone numbers are eligible for a porting transfer. Porting a number from a standard telephone provider to VoIP is possible, but not always an available service. Providers often will only port numbers away for a fee. But when porting a number from one VoIP provider to another, porting does not commonly happen because users do not own the virtual phone numbers assigned. Most of the time, they actually belong to the network as a whole.

In service to VoIP porting, LNP transfers will see a few challenges. First, some telephone providers may be restricted in their network’s reach, so users transferring to another city or country simply cannot be done. Local number portability requires a person or business’ registration to match the records both providers have on hand, meaning a number assigned to different individuals, although in the same company or family, does not work. Speaking with the VoIP provider directly is also a smart move to see if there are exceptions or alternatives.

V1 VoIP operates a proprietary back end system called VoIP Portal where numbers are assigned automatically and updated in real time. In addition, there are also a wide variety of local and toll-free number area codes to pick from, so users will find their options abundant. Want to see for yourself? Fill out the small form below so one of our sales representatives can hook you up with a free demo of VoIP Portal.

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When You Cannot Port Business Phone Number

There are a few situations where it is not possible to keep your business phone number when going to a new provider. For example:

1. If the customer has already cancelled service with their old provider and therefore the number is no longer active or has been assigned to a new customer.
2. If the new carrier does not have an interconnection agreement with the donor carrier.
3. If the new carrier does not cover the rate center associated with your number.

So if you can’t port your phone number, what can you do?

1. Go Toll Free.
Most providers have a pool of phone numbers available for purchase and immediate use from an online administrative portal. In this case, you should notify existing customers and contacts of the change in phone number via email or other communication channels.

2. Remote Call Forwarding
RCF is a feature offered by V1 VoIP that allows a customer to maintain a phone number in a different geographical area than their physical location. In this case, you would purchase a local phone number with the new provider, and have the current provider use RCF to direct all calls made to the existing phone number to the new phone number. This is great if your phone number is highly visible and changing it would impact your business.

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V1 VoIP Explains What Porting a Phone Number Means

If you’ve wondered if you get to keep your phone number when switching providers, then what you are really asking about is porting. Porting, or more formally, Local Number Portability (LNP), is the process of transferring a phone number from one service provider to another. When switching to a new business phone service, if you want to keep your existing phone number you will need to take action to transfer your phone number(s) from one provider to the other. This is where the process, called ‘porting’, occurs.

Is porting a number legal? Oh yes it is! It is also heavily regulated as well. Number porting is actually mandated by the Federal Communications Commission (FCC) and also included in the Telecommunications Act of 1996.

The customer’s part of porting providing the details of a port and initiating a request with their provider. The provider’s part is working with other providers to complete the port request and updating the customer on the status of the port request.

If you’re planning on switching phone service providers, notify both parties early to understand what your business phone number porting options are. This reduces the likelihood of unexpected changes to your business operations, and gives you time to evaluate alternatives in case a port is not possible. There are a few instances in which a phone number cannot be ported to a new provider. To read more about that, please see our non porting number guide.

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