Tag Archives: voip predictive dialer

Glossary of VoIP Predictive Dialer Terms

If you are interested in getting into the predictive dialer VoIP game, there will be common terms thrown around and it is wise to familiarize yourself with the vernacular. Here are some definitions to V1 VoIP predictive dialers our resellers should know:

Predictive Dialer: Predictive dialing was introduced for the purpose of increasing efficiency within calling centers. They are computer based system that automatically dial groups of telephone numbers, and then passes live calls to available agents. Predictive dialers utilize sophisticated algorithms to speed up and slow down the call rate based on, number of available agents, number of available lines, the campaign’s average call time and other statistical information.

Auto dialer: makes thousands of calls screening for busy signals, no answers, fax machines while detecting answering machines/voicemail and delivers pre-recorded messages. In VoIP,the Auto Dialer is a low cost solution for voice broadcasting.

Dialer: generic term for any computer-driven device that places outbound calls and connects the answered calls to an agent or operator.

Agent: telephone professional to whom a predictive dialer sends the ready call.

Quick Connect: Quick Connect allows your agents to log in one-to-one with a phone line. This option is great for B2B purposes, especially when your agent needs to be on the phone line through the entire call.

Fixed Dialing: Fixed Dialing gives your call center manager the power to manually set the volume of calls. The software will then automatically dial a predetermined number of lines per agent. Fixed dialing is ideal for political campaigns, charity campaigns, and other situations drop call ratios are not a factor.

If you have heard a predictive dialer term that you are unfamiliar with, don’t be shy! We are happy to answer your questions with regards to predictive dialer traffic and get you started in it.

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Ten Features and Benefits of V1 VoIP Predictive Dialer

ten reasons and benefits of using a V1 VoIP predictive dialer for termination

Call centers can drastically increase productivity by adding predicting dialing services and solutions and V1 VoIP’s call center predictive dialer solutions offer best-in-class performance. V1 VoIP’s predictive dialer is a must-have for companies looking to optimize their call center solutions. With the built-in dropped calls setting, administrators can track and adjust each campaign’s abandoned call percentage to make fewer dropped calls.

The V1 VoIP predictive dialer delivers automated outbound contacting campaigns and brings unrivaled capabilities to thousands of business of all sizes worldwide. With a broad range of features that are robust and unique, the V1 VoIP predictive dialer solution is easy to use and simple for accelerating contact center performance than any other on the market.

Here are the top ten features and benefits of using the V1 VoIP predictive dialer for call centers:

1. The predictive dialer manages the process of dialing tens of thousands of calls or tens of millions of calls in its lifetime.

2. The predictive dialer detects the result of the call, as an example: no answer, busy, fax, bad number, answering machine without any presence of human expertise. Consequently it will save you time by only transferring calls which are voice connects to the agents locally or remotely.

3. Using predictive dialers increases the productivity of the company by drastically increasing the time agents spend on the phone talking to actual customers or prospective clients.

4. Predictive dialer users get the ability to organize and better manage the client information, no lost notes scribbled on pieces of paper. The database used by the dialer organizes the calling structure.

5. The most significant task is to predict, which means always making an effort to get a live call to the available agent with the shortest amount of wait time. This is achieved by self learning algorithms within the predictive dialer to increase or decrease the dial ratio per agent, logged into the system.

6. Inbound calls can be better dealt with by allowing the customers to wait on hold in an IVR system, or a way to leave a message they’d like a callback while the agent is busy talking with other customers.

7. The most important benefit of a predictive dialer is it reduces expenses for your company over a period of time since you do not need to buy and deploy a complex and sometimes extremely expensive PBX system. Your company will experience return of investment (ROI) in a period of six to twelve months.

8. A predictive dialing system can effortlessly fit into your companies existing infrastructure since it is software controlled.

9. The call routing logic and the contact management is all included in one software package. Your call routing logic implemented as per your specifications. Since it is a software package it can easily be upgraded even if you are located remotely with the help of internet.

10. Predictive dealers provide an added cost effective method of managing the client database by giving the user of the predictive system ability to rework your database on previous call results.

Don’t wait any longer to take advantage of this hot technology. Contact a member of the V1 VoIP dialer team today.

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V1 VoIP Predictive Dialer In Election 2016

Did you know that the Obama campaign spent more than $2 billion dollars to win his second Presidential election? It sounds like a lot, doesn’t it. And the VoIP industry saw a huge chunk of that money, mainly from the predictive dialer services. Many polls are still conducted via phone and that’s how those election numbers on the news are generated on a daily basis as the election draws near.

Four years later, the VoIP telecommunications world is gearing up again for another American presidential election and the predictive dialer needs that will be required. V1 VoIP carriers and providers enjoy being able to pass the traffic to those calls about who you would vote for in an election. Sure they are annoying, especially when they interrupt dinner, but to V1 VoIP predictive dialer traffic providers, they sound like money.

Predictive dialers are also used in large call centers, automatically dials calls and screens them for no-answers, busy signals and answering machines. , etc. When an answering machine picks up, a recorded message is left or the call is skipped. When a live person answers, the V1 VoIP predictive dialer hands the call off to a volunteer and produces a pop-up screen for the volunteer, providing the dialed person’s name and address. Imagine the boost in productivity campaigns get when volunteers aren’t spending most of their time dialing phones and listening to them ring! What’s more, the virtual nature of the system means that your campaign volunteers can work from anywhere there’s an internet connection.

If you are interested in providing predictive dialer traffic for the 2016 presidential election, contact V1 VoIP today. Over a year away, this field of candidates is making the race interesting for voters (thanks Trump and Hilary!), so traffic is only going to go up in spikes as next November draws near.

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V1 VoIP Explains Predictive Dialer for Call Centers

For VoIP resellers targeting their efforts to call centers, you learn that these clients have specific needs for their business. If you are looking to increase your bottom line with your call center customers, then you need to ask about V1 VoIP’s predictive dialer.

V1 VoIP’s predictive dialer is a must-have for call centers as it is scalable, flexible and most importantly, affordable. It requires no new expensive telecom hardware or even telephone lines, as calls are made via VoIP technology through the Internet by your computer. The only hardware requirement is your computer and a USB headset that allows you or your agent to talk to a live person through a computer.

What is a predictive dialer? A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, as well as screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.

V1 VoIP offers a predictive dialer with features call center customers are asking for. Not merely limited to automatic dialing, the V1 VoIP predictive dialer also includes skipping busy signals, no-answers as well as disconnected lines, optionally leaving a voice message on answering machines. By doing this, call centers and their agents are never on a call until a live person answers.

Predictive dialing was initially invented to eliminate wasted time in telephone work. For instance, for every 100 calls a person dialed, they would get a live person to answer about 30% of the time. Now factor into that the amount of time an agent would spend 1) manually dialing the number, 2) listening to the phone ring while they wait, and 3) dealing with voice mails and answering machines. A predictive dialer filters out the unnecessary time by sifting through unproductive calls, leaving only the ones for agents to focus on.

If you would like more information on our predictive dialer and what it can do for your business, please contact a V1 VoIP representative today and never waste your sales time again!

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