Tag Archives: voip reseller sales

V1 VoIP Readies Resellers for Customer Questions

V1 VoIP readies resellers with a quiz on VoIP knowledge to prep for potential business customer questionsWe truly believe that our services and solutions are needed by businesses of all shapes and sizes which means they can virtually sell themselves. But they can’t. They need resellers to do the job of selling.

As a reseller of V1 VoIP services and solutions, we handle all of the heavy lifting. Your one and only job is simply to resell to customers. For some, sales comes more easily than others. And for those that need some help, V1 VoIP offers resellers advice on how to get the job done.

Although the majority of potential business customers have a basic understanding of what VoIP is, many do not understand the intricacy of what it can do and what it can offer. This is why it’s crucial for V1 VoIP resellers to know everything they can about our services. This way, when a customer asks a question about something they do not know, our resellers know the answers and can be considered experts on the topic.

Ask them about their business and learn about their needs so that you can provide them the VoIP services and solutions they need at prices that will save them money. You can offer them exactly what they need and steer them in the direction of services they didn’t even realize they should have. This is what will keep them competitive in their respective markets and even get the upper hand on their competition.

The following are questions that your prospective customers will probably ask you.

1. What does VoIP stand for?
2. If my phone already works why do I need to upgrade it?
3. How can hosted services really change my business?
4. What features would make a difference in my business?
5. Do I need to upgrade my physical phones to partake of VoIP services?
6. How much does all this cost?

At V1 VoIP, we feel that being able to answer all of these questions is crucial when starting a relationship with a new customer. A law firm is going to have different needs than a corporate enterprise office. A hospital is going to need different services than a hotel. Understanding as much as possible about your client in advance is going to help you let them know which services they will need and the features that each will see as beneficial.

It’s a great idea for all resellers to educate themselves on all things related to this new VoIP technology. Because there are many levels when it comes to learning about new VoIP technology and all that it can offer a business, starting with the basics is definitely recommended. Once a business can understand the basics about VoIP technology, they can then begin to build on this platform of knowledge, which means more services ordered and more money to be made by the reseller.

If you feel you need to know more about VoIP services and solutions, contact V1 VoIP today for the answers to your questions.

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What Real Customers Actually Know About VoIP

Ask a V1 VoIP reseller how much their potential customers really know about what VoIP is and what it does and you’ll quickly learn that most non-tech people are still very confused as to what VoIP can do for them. Here are some of the main concerns that business owners raise to our V1 VoIP resellers.

Do I get to keep my phone number?
No matter how many customers you deal with, this is the first question asked. It’s an easy yes, but it also illustrates the degree which business owners do not understand VoIP.

Is the call quality different?
You might not notice if an email takes a second to send or a web page a bit longer to load, but you will notice if your call quality sucks. Voice is real time communications. What they need to know is that almost ALL of VoIP quality issues stem from poor Internet connection. So increasing bandwidth is a conversation that often needs to happen. Which by the way, will make those emails and web pages faster too.

Am I going to have to buy more hardware?
There is no PBX purchase required. V1 VoIP allows you to set up a fully featured office phone system with little more than a laptop and a few IP or SIP phones; the rest of your PBX can be hosted in the cloud. While we agree that the process of getting up and running is straightforward enough for small and mid-sized businesses to do rather quickly, it is important to recognize that a network does need to meet certain parameters to be made voice-ready.

What happens if the Internet goes down?
Whether a business is using landline service or VoIP is not relevant if a power outage occurs. A traditional phone system still needs to be powered on to function. Most companies have battery backup systems in place that already supply power to the PBX in the case of a power outage.

Can I use my mobile phone with VoIP?
There are NO issues with using VoIP on mobile devices. Calls can be routed to mobile devices, making mobility and accessibility simple to switch back and forth.

Not all prospective customers really understand what VoIP is and what it does. Knowing that you will have these questions and concerns from prospective business customers help our V1 VoIP resellers to prepare their pitch better. Contact us today or sign up now to learn more about what concerns prospective customers have.

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Virtual PBX Allows for Better Maternity Leave

Hey VoIP resellers! Here’s a sales pitch for your small business customers: Want to make it easier for employees to take maternity leave? The answer is virtual PBX by V1 VoIP. A virtual PBX means that your phone system is hosted in the cloud as opposed to being hosted in your office. This can be a cost-saving, no-hassle option for a lot of small companies.

Along with the money it will save a small business, one of the huge benefits of deploying a V1 VoIP’s virtual PBX is how easy it allows your employees to take maternity leave. Virtual PBX makes it a breeze to enable a mobile work force and mobile workers. Your workers can now be where the work is, wherever that may be. And during maternity leave, the work should be home.

It also allows new moms to be at home with their newborn and still work effectively. Communications become easier when they are unified. An employee on leave can have their office phone line ring forward to the mobile or their home so they can keep up with their work responsibilities and make adjusting to motherhood easier. That all can be done with your Virtual PBX.

And did we mention the cost savings? If making maternity leave easier for your employees then know that virtual PBX requires no major investment up front. Instead your initial costs are usually just your phones and maybe an updated router if you need it. Because it is hosted remotely, it does not need to be upgraded and it is not on you to keep it running. All you need to pay for are the phones, the router and the features that you want to use.

Contact V1 VoIP or sign up now to learn about how to offer virtual PBX to your customers.

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