Tag Archives: voip sales tips

V1 VoIP Resellers Ready for SMB VoIP Questions

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V1 VoIP resellers are seeing a surge in sign ups as more businesses than ever are looking into signing up for VoIP services. V1 VoIP resellers are succeeding because they are ready with all the questions that will be coming their way. To our ready our resellers with knowledge and tips, here are some of the most asked questions prospective business owner/ future customers ask regarding how VoIP services will benefit their business:

VoIP. What’s that?
We’re hearing this question less and less as VoIP technology becomes more popular. But when speaking with a business owner who don’t know what it is, it will be the first thing asked. VoIP stands for Voice Over Internet Protocol and it means using the internet to transmit data for your telephone.

What’s this going to cost?
Using VoIP is much cheaper than compared to the traditional landline systems, as well as offer so many more features at no additional cost. The overall cost is going to depend in the needs of the business. However the best benefit a business can expect to receive when they sign up for high-tech VoIP telephony services is saving money.

You say I will get features. Like what?
Some of the more popular features VoIP services provide include automated attendants, conference bridging, voice mail to email and playing music while callers on hold.

What fancy phone do I need to buy for this?
Adding VoIP technology to a business can sometimes be as simple as plugging in a converter into the existing telephones, which converts the old analog signal into a new digital one. Other times a business has the option to get an IP-PBX system, which while it does cost a little, helps businesses easily manage their incoming and outgoing calls a lot. In the end it depends on what the businesses needs and what services they are looking for.

I don’t know what kind of internet connection I have. What do I need?
VoIP technology doesn’t use a lot of bandwidth space, but a high-speed broadband connection is required for the best quality. Otherwise, a user might experience some delays with both incoming and outgoing calls.

Small and medium-sized businesses are looking for VoIP resellers who can provide them with the best VoIP services possible, which means V1 VoIP resellers need to be ready for every and any question a prospective customer might throw at them. At V1 VoIP, we make sure our resellers know the answers to these questions so they can make the sale. Contact V1 VoIP today to become a reseller or boost your sales with our tried and proven tips and advice for existing VoIP resellers.

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How to Sell V1 VoIP Services to Millenials

As a V1 VoIP reseller, the way you make money is to sell to potential clients the services and solutions you now offer. But how to get millenials on the phone? Rather than respond to cold calls, many millennials like to do their own research and then reach out on their own terms.

The supremacy of the phone call has lessened in recent years. According to the mobile research agency RealityMine, phone calls are now used less than both text messaging and email in adults aged 18 – 64. Try approaching millenials on the various platforms they use and then complement your this with your phone skills with other engagement tactics. Whether that’s social media, SMS, email, live chat, or LinkedIn, millenials do business differently than the older client on an outdated phone system. To better target millenials, think outside the phone!

For V1 VoIP resellers, researching and deciding whether email or even social media is better for first contact instead of a phone call. Try to find out what platform your prospect feels the most comfortable communicating on, and then reach out that way. You can always turn a chat conversation to a phone call later. Comment on a LinkedIn post, or respond to a question posted on a public forum. These activities can all lead to a phone call, and a phone call can lead to a deal. There’s no reason to compartmentalize these varying communications platforms. All of them are at your disposal to contact millenial customers, and the savvy salesperson will know how to use each to his or her advantage.

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Selling Questions to Ask Small Businesses to Switch to VoIP

selling questions for V1 VoIP resellers to ask small businesses when they are making the switch to VoIP

Small businesses have many questions about switching to VoIP services. The following are excellent questions from our reselling partners to determine if a small business is ready to make the switch to VoIP. Asking these questions to your customers  will also help you get to know them, their business, and how you can save them money in their switching to VoIP. Be ready because how you follow up is the difference between making and losing a sale.

1. Are they spending more than $500 per month on local and long-distance charges?
2. Do they have multiple sites with different phone numbers?
3. Are they experiencing call-flow issues (e.g. they are unable to transfer a call to a remote facility)?
4. Do they want one access point for customers (e.g. they want clients to call into their main number and dial ‘1’ for customer service, dial ‘2’ for technical support)?
5. Do they desire improved productivity with e-mail and voice mail (e.g. field workers missing critical e-mail messages while out of the office)?
6. Are they having any network problems, or do they need to upgrade their network? (Ideally, they already should have a T1 data line.)
7. Are they frustrated with their current carrier? (Do they feel like their telco is overcharging them or providing poor service?)
8. When will their current contract expire? (SMBs are more likely to buy VoIP if they have less than one year remaining on their current voice/data contracts.)

There is a lot of potential for V1 VoIP resellers to also sell VoIP hardware, software, and professional and managed services to SMBs.

By understanding the key reasons small businesses buy VoIP solutions and small business’ buying triggers, V1 VoIP resellers can sell bundled VoIP solutions and earn long-term recurring revenue streams.

At V1 VoIP, when our VoIP resellers do well, we do well. Your success is our success. Go out and sell!

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What Real Customers Actually Know About VoIP

Ask a V1 VoIP reseller how much their potential customers really know about what VoIP is and what it does and you’ll quickly learn that most non-tech people are still very confused as to what VoIP can do for them. Here are some of the main concerns that business owners raise to our V1 VoIP resellers.

Do I get to keep my phone number?
No matter how many customers you deal with, this is the first question asked. It’s an easy yes, but it also illustrates the degree which business owners do not understand VoIP.

Is the call quality different?
You might not notice if an email takes a second to send or a web page a bit longer to load, but you will notice if your call quality sucks. Voice is real time communications. What they need to know is that almost ALL of VoIP quality issues stem from poor Internet connection. So increasing bandwidth is a conversation that often needs to happen. Which by the way, will make those emails and web pages faster too.

Am I going to have to buy more hardware?
There is no PBX purchase required. V1 VoIP allows you to set up a fully featured office phone system with little more than a laptop and a few IP or SIP phones; the rest of your PBX can be hosted in the cloud. While we agree that the process of getting up and running is straightforward enough for small and mid-sized businesses to do rather quickly, it is important to recognize that a network does need to meet certain parameters to be made voice-ready.

What happens if the Internet goes down?
Whether a business is using landline service or VoIP is not relevant if a power outage occurs. A traditional phone system still needs to be powered on to function. Most companies have battery backup systems in place that already supply power to the PBX in the case of a power outage.

Can I use my mobile phone with VoIP?
There are NO issues with using VoIP on mobile devices. Calls can be routed to mobile devices, making mobility and accessibility simple to switch back and forth.

Not all prospective customers really understand what VoIP is and what it does. Knowing that you will have these questions and concerns from prospective business customers help our V1 VoIP resellers to prepare their pitch better. Contact us today or sign up now to learn more about what concerns prospective customers have.

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