Tag Archives: voip sales tips

What Real Customers Actually Know About VoIP

Ask a V1 VoIP reseller how much their potential customers really know about what VoIP is and what it does and you’ll quickly learn that most non-tech people are still very confused as to what VoIP can do for them. Here are some of the main concerns that business owners raise to our V1 VoIP resellers.

Do I get to keep my phone number?
No matter how many customers you deal with, this is the first question asked. It’s an easy yes, but it also illustrates the degree which business owners do not understand VoIP.

Is the call quality different?
You might not notice if an email takes a second to send or a web page a bit longer to load, but you will notice if your call quality sucks. Voice is real time communications. What they need to know is that almost ALL of VoIP quality issues stem from poor Internet connection. So increasing bandwidth is a conversation that often needs to happen. Which by the way, will make those emails and web pages faster too.

Am I going to have to buy more hardware?
There is no PBX purchase required. V1 VoIP allows you to set up a fully featured office phone system with little more than a laptop and a few IP or SIP phones; the rest of your PBX can be hosted in the cloud. While we agree that the process of getting up and running is straightforward enough for small and mid-sized businesses to do rather quickly, it is important to recognize that a network does need to meet certain parameters to be made voice-ready.

What happens if the Internet goes down?
Whether a business is using landline service or VoIP is not relevant if a power outage occurs. A traditional phone system still needs to be powered on to function. Most companies have battery backup systems in place that already supply power to the PBX in the case of a power outage.

Can I use my mobile phone with VoIP?
There are NO issues with using VoIP on mobile devices. Calls can be routed to mobile devices, making mobility and accessibility simple to switch back and forth.

Not all prospective customers really understand what VoIP is and what it does. Knowing that you will have these questions and concerns from prospective business customers help our V1 VoIP resellers to prepare their pitch better. Contact us today or sign up now to learn more about what concerns prospective customers have.

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Why Small Businesses Have Not Switched to VoIP

Are you a VoIP reseller experiencing resistance from potential small business customers about switching to VoIP services and solutions? V1 VoIP has figured out why these customers are hesitant:

1. They don’t understand how VoIP works.
If a person isn’t the most tech savvy, VoIP seems like a very intimidating concept. As a reseller, it is your job to teach business owners, even in the most simplistic way, to understand that by their not making this update, they are allowing their competition to have the upper hand.

2. They think VoIP is really expensive.
VoIP technology and cloud communication services have lowered in price so much over the past years that any business owner can now afford to upgrade their outdated landline based business communication system. Not only that, but almost immediatly VoIP services will begin SAVING them money.

3. They think their phones work fine.
You will run into the adage, if it ain’t broke then don’t fix it quite a lot. What most business owners fail to understand is that landlines are outdated. Their phones will be more expensive to service and fix, if they even can be fixed. This will end up costing them more in the long run.

4. They don’t understand they are losing a competitive edge.
If a business is not utilizing VoIP services, their competition probably is and they are therefore losing out to them because of the way VoIP and cloud services are changing the way business is done today. V1 VoIP can offer a business so many more options when it comes to adding value to a business, the ability to effectively compete with even the big businesses. Here are only a few ways how:

Cloud Options: Cloud hosted services offers faster service and includes more security options.
Mobile Workforce: The ability for employees to work when not in the office by using their own Smartphone or tablet is becoming more popular each and every day.
Video Conferences: Connecting with employees who work remotely, and others, is easy to do using video conferencing capabilities. This also means you’re no longer limited to hiring local people.

So, want to resell cloud VoIP services? If you feel that this reselling opportunity is one that you can benefit from, we would love to hear from you! Because predictions are telling us that the

Small and medium-sized business owners who still haven’t signed up for VoIP technology and cloud communication services will do you sell in the next 2 to 3 years, so be sure not to wait too long. Contact V1 VoIP or sign up now to start reselling services and solutions to these small businesses in need!!!

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V1 VoIP Selling Points for Reseller Customers

V1 VoIP offers resellers a turnkey VoIP solution. The only thing they need to grow their VoIP businessand make more money is to sell, sell, sell! Advising a customer to replace their existing phone service with VoIP is becoming so easy. Increasing their call quality while saving them money makes the switch an easy sell in itself!

Do you want more ways to sway your prospective VoIP customers to make the switch to VoIP? Here are some more key V1 VoIP selling points:

1. “My business is not big enough for VoIP”
Many businesses, smaller ones and start ups specifically, think VoIP has something to do with the size of a company or their notoriety in the marketplace. They are wrong. VoIP turns voice information and data into digital information that’s transmitted in the same format as information that passes over the Internet (VoIP includes other packet-switched networks besides the Internet). It has become a standard technology for large companies and is increasingly becoming one for small businesses. Besides, what start up company doesn’t want to hear “This will save you money”?

2. It’s impossible to reach a real person.
How much business can a company lose when a potential customer calls and gets lost in an endless loop of voice-mail options? (“Press 1 if you’re sick of wasting time and want to reach an actual human being.”) With VoIP, key contacts can be literally a call away, no matter where they are.

3. They think “unified communications” means everyone is talking at the same time.
Unified communications (UC) means bringing your entire communication system together. VoIP can provide UC, integrating voice (both landline and mobile), email, instant messages and conferencing. By combining voice and data, you can also allocate bandwidth based on varying traffic requirements, which can improve productivity and lower costs. Having all communication over one network is more efficient and eliminates duplication of wiring and switching equipment

4. Clients think they only need voicemail.
VoIP is feature-rich and user-friendly. There’s no complicated programming with VoIP, so trained technicians are not needed. Users can access all features using a PC-based application. In addition, system administration can be handled through a standard browser.

5. The client’s PBX lease is up.
So why would they want to spend even more money in outdated technology? Clients will likely find it increasingly difficult to purchase parts for their system and maintain it, and their monthly usage charges are probably higher than they should be. Outdated PBX systems will have to be replaced sooner or later, so why not replace it now?

Look, customers can wait for their phone systems to crash and burn. Or you can take advantage of the latest technology that’s available today and create a competitive advantage for their company, not to mention cut down on their monthly bills. Tell your clients its time to make the switch to V1 VoIP today!

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V1 VoIP Reseller Reasons to Upgrade Business Customers

V1 VoIP gives resellers reasons to upgrade their potential small business customer communications

V1 VoIP resellers are in extremely high demand from businesses looking to upgrade their communications. VoIP technology used to be only affordable to large enterprises, but now with lower costs small businesses are able to make the switch away from their landlines. V1 VoIP resellers offer the best hosted VoIP services possible and educate current and potential customers on why it’s so important that they switch to using VoIP.

At V1 VoIP, we give our resellers the tools and also the knowledge to make their personal business successful. We know what potential customers are going to ask when a reseller approaches them with high-end technological services, and we let them know what the answers should be.

Here are a few of the top concerns V1 VoIP resellers will be asked by potential business VoIP customers:

1. What’s this going to cost?
All businesses no matter the type or size are going to worry about their bottom line. Explaining that VoIP services will save a business money month over month will make any decision maker happy.

2. My phone sounds fine, isn’t this the same?
VoIP uses high speed broadband so a business should expect only the best in both quality and speed when it comes to their VoIP phone calls.

3. How does this benefit me out of the office?
VoIP technology allows for a mobile workforce. With VoIP, employees can work from anywhere as long as they are connected to the internet. This allows for much more work efficiency as well as flexibility, which is more important than ever in these current times. No longer are staff tied down to working on a personal desktop computer, instead they can use their smart phone or tablet to work while on the go.

4. Do I really need to switch to VoIP?
If you want to stay competitive in the business world, it’s important not to fall behind simply because it wasn’t able to keep up with the newest in technology advances. It is imperative to keep up with any and all technological advances that can help improve the efficiency of said business.

Are you prepared to answer prospective business customer questions? Contact V1 VoIP today so we can get you reselling with the answers to everything you might encounter.

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