Tag Archives: voip soft phone

V1 VoIP Answers: How VoIP Phones Work

V1 VoIP explains the difference between voip phones and standard desk phones

Many times you will hear us at V1 VoIP speak about VoIP phones and VoIP phone systems as opposed to VoIP services and solutions. But what is a VoIP phone? The standard VoIP phone isn’t very different from the analog phone currently at your desk. VoIP phones look the same, and often have the same features as landline desk phones. However, there are some key differences which V1 VoIP will explain.

From just looking at the phone, you might not be able to tell the difference between a VoIP phone and a standard business desk phone. VoIP phones tend to have handsets, receivers, speaker locations, and button placements that make them physically indistinguishable from the business phones you currently use. VoIP phones use the same keypad as landline phones. Which means if you have ever used a phone before, you will know how to use a VoIP phone. Other similar buttons include redial, transfer, conference, hold, mute, voicemail, and speaker phone.

One key difference is that VoIP phones make and receive calls via the Internet. This means that they can use your office’s Internet connection to connect to the telephone network. To make calls, first register your VoIP phone to your account. This is the process of connecting your phone to your service provider so that they can communicate with each other. The whole process of registering a phone will take you, or your IT staff, less than 30 minutes. Phones are active as soon as they’re registered. One difference you will experience will be in the call quality. VoIP phones offers twice the audio range of landline phone service. The spread for landline voice quality is 3.4 kHz (3400 Hz), but the spread for HD voice is 7 kHz (7000 Hz).

With a VoIP phone you can take calls from multiple accounts and different phone numbers. On landline phones, each “line” corresponds to a phone number. Landline phones can juggle multiple calls among corresponding copper lines, and you switch between these calls with the line buttons (in the green rectangle above) on the phone. If you have five lines for your business, that means your phone can take calls from five different phone numbers. VoIP phones do not have “lines” in the traditional sense. Instead of being tied to a phone number, each ‘line’ on a VoIP phone is tied to a SIP address, or user account. Depending on your phone model, your phone may be able to handle multiple user accounts simultaneously.

Need more information about VoIP phones? Want to get some for your business? Contact V1 VoIP today.

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Reasons Employees Are Using Their Desk Phones Less

V1 VoIP explains why desk phones are becoming obsolete in business because of VoIP services such as web phones, soft phones and VoIP services to increase mobility, productivity and efficiency

Sitting at a desk and using the phone at it used to be the standard way of doing business. But that desk phone that keeps you tethered to one area is going the way of the Dodo bird thanks to the options V1 VoIP offers. From cloud-based phone systems to softphones and webphones, deskphones have become a secondary usage for day to day business operations.

Here are a few reasons V1 VoIP business customers give for using their desk phones less and less:
1. Forces You To Stay At Desk
If you are using your desk phone, guess where you are? You are at your desk. If you have to physically have be at your desk to take work calls, then you are limiting the work capabilities you could be doing. When VoIP services are implemented, an employee can take calls wherever they are and thusly increase productivity.

2. Background Ringing Distractions
When you are tethered to your desk, you are going to hear the sound of other phones ringing. This is a constant distraction for those on the phone trying to do business. To avoid this, VoIP softphones can be set to vibrate mode, and webphone apps can be muted entirely and run on desktop notifications that tell you when somebody is calling. These features allow employees to avoid the incessant ringing and help focus on work.

3. They Take Up Desk Real Estate
Sometimes desk phones simply take up too much space. Old school desk phones are big and bulky machines which can eat up the valuable space you need at your desk. A desk phone can eat up as much room as your laptop or other desk bound items. If you’re dealing with limited space, replacing your desk phone with a mobile option adds more free space quickly.

With the latest V1 VoIP technology for softphones and webphones, you and your employees can work from wherever you want to, and avoid being tied to your desk. That makes you more comfortable, mobile, and prepared for the days when the traditional desk phone becomes extinct. Contact V1 VoIP for more details.

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