Tag Archives: voip terms

Glossary of VoIP Predictive Dialer Terms

V1 VoIP offers predictive dialer termination glossary of definitions and terms for private label VoIP resellersIf you are interested in getting into the predictive dialer VoIP game, there will be common terms thrown around and it is wise to familiarize yourself with the vernacular. Here are some definitions to V1 VoIP predictive dialers our resellers should know:

Predictive Dialer: Predictive dialing was introduced for the purpose of increasing efficiency within calling centers. They are computer based system that automatically dial groups of telephone numbers, and then passes live calls to available agents. Predictive dialers utilize sophisticated algorithms to speed up and slow down the call rate based on, number of available agents, number of available lines, the campaign’s average call time and other statistical information.

Auto dialer: makes thousands of calls screening for busy signals, no answers, fax machines while detecting answering machines/voicemail and delivers pre-recorded messages. In VoIP,the Auto Dialer is a low cost solution for voice broadcasting.

Dialer: generic term for any computer-driven device that places outbound calls and connects the answered calls to an agent or operator.

Agent: telephone professional to whom a predictive dialer sends the ready call.

Quick Connect: Quick Connect allows your agents to log in one-to-one with a phone line. This option is great for B2B purposes, especially when your agent needs to be on the phone line through the entire call.

Fixed Dialing: Fixed Dialing gives your call center manager the power to manually set the volume of calls. The software will then automatically dial a predetermined number of lines per agent. Fixed dialing is ideal for political campaigns, charity campaigns, and other situations drop call ratios are not a factor.

If you have heard a predictive dialer term that you are unfamiliar with, don’t be shy! We are happy to answer your questions with regards to predictive dialer traffic and get you started in it.

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V1 VoIP Glossary of Terms – Updated

V1 VoIP offers a glossary of commonly used VoIP definitions and termsV1 VoIP is always updating it’s glossary of common VoIP termonology and definitions. It’s important to us to stay up to date with ever changing technology and pass on that learning to our resellers and wholesalers. Here’s the latest terms being used we want you to be aware of. You can see our glossary of cloud hosted PBX terms by clicking the link.

V1 VoIP Glossary of VoIP Terms

ACD (Average Call Duration)
VoIP (Voice over Internet Protocol)
VoIP is a specialised protocol used to transmit voice data over the Internet. It is also commonly used to refer to the act of transmitting voice, and the many related services that have built up around it.
ACD is a quality metric used by telephony providers to show the average length of a call made over their network. V1 VoIP has a high ACD which suggests that few calls are dropped or abandoned due to quality issues.
ASR (Answer / Seizure Ratio)
The Answer / Seizure Ratio is a metric used to measure the quality of a telephony company’s network. It is calculated by dividing the number of successfully answered calls by the total number of calls attempted. A low ASR may suggest a poor quality network, though it can be heavily influenced by user behavior since busy signals and unanswered or rejected calls count as failures. A high ASR ndicates a reliable network, since most calls that are attempted are answered.
Call Termination
Call termination services allow other carriers and telephony companies to pass their VoIP calls onto the PSTN so that they can be answered over a traditional phone line.
Codec
A codec is used to compress and decompress an audio signal before transmitting it over the network. There are a number of different speech codecs used by VoIP carriers.
PDD (Post-Dial Delay)
Post-Dial Delay is the time it takes to receive feedback after a user has finished dialling. This feedback can be in the form of a dial tone, a recorded announcement, or the call being abandoned. V1 VoIP offers resellers a low PDD which gives an improved user experience. Consumers are generally used to the PSTN’s short PDD and often react negatively when there is a long pause after dialling.
PSTN (Public Switched Telephone Network)
The PSTN is the network that makes up the world’s traditional telephone systems. V1 VoIP provides services that allow VoIP resellers to terminate calls onto the PSTN.

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V1 VoIP Definitions for New Resellers

v1 VoIP glossary of commonly used VoIP terms for new resellersV1 VoIP is a premium provider of VoIP services and solutions and we welcome resellers to join our team. Even if you have no experience in the VoIP technology world previously, V1 can give you the tools you need to be a success and all you have to do is sell, sell, sell!

If you are a newbie to the VoIP reseller world… welcome! Here is V1 VoIP’s guide of commonly used definitions you will definitely want to familiarize yourself with as you get started reselling our services and solutions. For instance, did you know that VoIP is an abbreviation for Voice over Internet Protocol? If not, then read on! These terms in alphabetical order and simplified so you can begin your journey in the telephony communications field!

ASR: Short for Answer / Seizure Ratio, it’s the number of successfully answered calls divided by the number of attempted calls.

ATA: Stands for Analogue Telephone Adaptor. A hardware device used to connect a PSTN telephone to the Internet. VoIP gateways and modems perform similar functions.

Bandwidth: The maximum amount of data that can be uploaded/downloaded over a single line over a fixed duration (measured in bits per second).

Broadband: High speed internet via cable TV, DSL, or telecom.

Codec: Short for compression-decompression process; it compacts data into a smaller format for lighter transmission, then unpacks it again at the destination.

Echo-Path Delay: The duration between a transmitted signal and its reflection.

Echo-Path Loss: The difference in signal strength between a transmitted signal and its reflection.

Interactive Voice Response: Commonly abbreviated as IVR, it is a platform that translates a caller’s touch-tones and voice commands into computer information for access over the phone or vice versa. For example, a voice menu that requires a caller to punch in a pin or select an option.

IP: The Internet Protocol dictates how data packets are transmitted over the internet.

IP Address: An Internet Protocol Address is a unique identifier machines use to connect to the Internet. Both fixed and dynamic IP addresses exist, ranging from 0.0.0.0 to 255.255.255.255. IP mapping is the process of geographically locating a device based on its IP address.

Jitter: A temporary transmission flux caused by early or delayed data packets. Read more about troubleshooting jitter here.

Latency: The delay between the initiation and transfer of data.

Packet: A group of datum containing both a destination and source. Packet loss occurs due to latency or switching overload, at which point the data never reaches its destination.

POTS: Easy to remember, it stands for Plain Old Telephone Service and means traditional phone service over the PSTN (Public Switched Telephone Network).

Router: A network device that stores and forwards packets.

Sampling: A method used to measure and encode analogue signals into a digital format.

SIP: Stands for Session Initiaion Protofol and is standard for initiating, maintaining, and terminating interactive user sessions like video calling, instant messaging, or VoIP.

WiFi Hotspot: A wireless Internet access point, typically found in public, retail, and corporate environments.

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