When you are reselling V1 VoIP services and solutions, it is important to familiarize yourself with the emergency and e911 services which are compliant with the FCC and CRTC for the United States of America and Canada.
When it comes to e911 services, there are several terms that will be used frequently. Please familiarize yourself with them here:
911 Services – functionality that allows End-users to contact emergency services, including, without limitation, police, fire and hospital medical services. In areas served by selective routers, 911 Services may include Enhanced 911 (“E-911”) Service, in which emergency calls to the appropriate public safety answering point (“PSAP”) serving the End-User address and DID/DOD information.
DID/DOD – stand for Direct Inward Dial and Direct Outward Dial number. In laments terms, this is your phone number. A DID means an access line associated with a particular telephone number that allows for inbound and outbound voice calls
Emergency Call Relay Center (ECRC) – means Provider or its agents inbound call center, staffed 24 hours per day, 7 days per week, and 365 days per year for emergency call handling support.
Emergency Call – a 911 call placed by a Voice over Internet Protocol (“VoIP”) End-User to Carrier’s Internet Protocol (“IP”) services.
How does e911 work?
If you live in an area where E911 service is available, your telephone number and the address you have registered or will register during the sign-up process will be automatically forwarded to the most appropriate emergency dispatch center. Consequently, the emergency operators will have immediate access to the information they need send help directly to your location.
It is important to remember that the address you register with is the address that will be automatically forwarded to emergency services when you dial 911 – therefore, if you relocate either temporarily or permanently, you must update your address by clicking on the member login to any such move so that emergency services always has the correct information regarding your whereabouts.