Many times you will hear us at V1 VoIP speak about VoIP phones and VoIP phone systems as opposed to VoIP services and solutions. But what is a VoIP phone? The standard VoIP phone isn’t very different from the analog phone currently at your desk. VoIP phones look the same, and often have the same features as landline desk phones. However, there are some key differences which V1 VoIP will explain.
From just looking at the phone, you might not be able to tell the difference between a VoIP phone and a standard business desk phone. VoIP phones tend to have handsets, receivers, speaker locations, and button placements that make them physically indistinguishable from the business phones you currently use. VoIP phones use the same keypad as landline phones. Which means if you have ever used a phone before, you will know how to use a VoIP phone. Other similar buttons include redial, transfer, conference, hold, mute, voicemail, and speaker phone.
One key difference is that VoIP phones make and receive calls via the Internet. This means that they can use your office’s Internet connection to connect to the telephone network. To make calls, first register your VoIP phone to your account. This is the process of connecting your phone to your service provider so that they can communicate with each other. The whole process of registering a phone will take you, or your IT staff, less than 30 minutes. Phones are active as soon as they’re registered. One difference you will experience will be in the call quality. VoIP phones offers twice the audio range of landline phone service. The spread for landline voice quality is 3.4 kHz (3400 Hz), but the spread for HD voice is 7 kHz (7000 Hz).
With a VoIP phone you can take calls from multiple accounts and different phone numbers. On landline phones, each “line” corresponds to a phone number. Landline phones can juggle multiple calls among corresponding copper lines, and you switch between these calls with the line buttons (in the green rectangle above) on the phone. If you have five lines for your business, that means your phone can take calls from five different phone numbers. VoIP phones do not have “lines” in the traditional sense. Instead of being tied to a phone number, each ‘line’ on a VoIP phone is tied to a SIP address, or user account. Depending on your phone model, your phone may be able to handle multiple user accounts simultaneously.
Need more information about VoIP phones? Want to get some for your business? Contact V1 VoIP today.