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V1 VoIP Readies Resellers for Customer Questions

Posted on: November 29, 2019

V1 VoIP readies resellers with a quiz on VoIP knowledge to prep for potential business customer questionsWe truly believe that our services and solutions are needed by businesses of all shapes and sizes which means they can virtually sell themselves. But they can’t. They need resellers to do the job of selling.

As a reseller of V1 VoIP services and solutions, we handle all of the heavy lifting. Your one and only job is simply to resell to customers. For some, sales comes more easily than others. And for those that need some help, V1 VoIP offers resellers advice on how to get the job done.

Although the majority of potential business customers have a basic understanding of what VoIP is, many do not understand the intricacy of what it can do and what it can offer. This is why it’s crucial for V1 VoIP resellers to know everything they can about our services. This way, when a customer asks a question about something they do not know, our resellers know the answers and can be considered experts on the topic.

Ask them about their business and learn about their needs so that you can provide them the VoIP services and solutions they need at prices that will save them money. You can offer them exactly what they need and steer them in the direction of services they didn’t even realize they should have. This is what will keep them competitive in their respective markets and even get the upper hand on their competition.

The following are questions that your prospective customers will probably ask you.

1. What does VoIP stand for?
2. If my phone already works why do I need to upgrade it?
3. How can hosted services really change my business?
4. What features would make a difference in my business?
5. Do I need to upgrade my physical phones to partake of VoIP services?
6. How much does all this cost?

At V1 VoIP, we feel that being able to answer all of these questions is crucial when starting a relationship with a new customer. A law firm is going to have different needs than a corporate enterprise office. A hospital is going to need different services than a hotel. Understanding as much as possible about your client in advance is going to help you let them know which services they will need and the features that each will see as beneficial.

It’s a great idea for all resellers to educate themselves on all things related to this new VoIP technology. Because there are many levels when it comes to learning about new VoIP technology and all that it can offer a business, starting with the basics is definitely recommended. Once a business can understand the basics about VoIP technology, they can then begin to build on this platform of knowledge, which means more services ordered and more money to be made by the reseller.

If you feel you need to know more about VoIP services and solutions, contact V1 VoIP today for the answers to your questions.

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