Now that businesses of all shapes and sizes are looking into signing up to receive high-tech VoIP telephone services, V1 VoIP resellers are looking into what they need to do to add V1 VoIP services. Our resellers actively want a piece of the new businesses signing up.
At V1 VoIP we educate our resellers as to what our services and solutions are, how they factor into businesses, and which businesses might be interested in which services. At V1 VoIP, when a reseller succeeds, that’s when we succeed, so here are some tips we give to our resellers to make their selling job easier.
Know Your Customer
No two businesses are alike and therefore their needs will be different as well. Understand each individual client in terms of how they communicate, what makes them run efficiently and then you will know what they need in terms of their communication efforts.
Know Your Pricing
The last thing a business needs when they make the decision to switch to VoIP services is convoluted pricing. Be up front and clear on pricing so your customer understands exactly what they are paying for and how much they are paying for it. Explain the fine details; it will be appreciated. Make sure they understand if they will be charged for upgrades and for how much so they are not surprised by anything. The more you can be upfront about pricing, the better!
Know Your Servicing
Businesses making the switch to VoIP services often feel like they are taking a giant leap. Sometimes this leap is a bit frightening for them. It’s important to provide the best customer support service possible to either obtain new customers or retain any current customers.
At V1 VoIP, we make it a priority that our resellers be highly knowledgeable about our VoIP telephone services and solutions so they are able to answer any questions a customer may have. Contact V1 VoIP today with any questions you may have about reselling V1 VoIP and become a reseller yourself.