Unified Communications, or commonly known as UC is the integration of real-time communication services such as instant messaging, voice, video, data sharing and call control with non-real-time communication services such as voicemail, e-mail, mobile messaging and fax. UC offers a consistent unified–see, that’s where it comes from–user interface and user experience across multiple devices and media types. Here are some of the amazing features that V1 VoIP UC provides and that you will see immediate benefits from:
1. Access to Messages
Need to listen to your email? Yes, we said listen to it. UC can have it dictated over the phone. Need to read your voice mail? Done! Voice to text transcription is another great benefit made possible with a unified communications system.
2. Consolidate Your Inbox
By consolidating and unifying your communications into a single digital format, you’re able to share information based on people, subjects, topics and events without regard for media type.
3. Integration with Big Systems
Most likely your company uses some form of ERP, CRM or other big system to manage your proceses and customer data. UC allows you easily integrate between applications. For example, with UC you can access enterprise resource planning (ERP) applications like SAP and CRMs like Salesforce. Similar integrations can be done with supply chain management (SCM) and other data management and reporting applications.
4. Easy Message Sharing
Need to fax something? With UC, faxes are just data. Forward them on just like you would forward an email.
In the past, Bring Your Own Device (BYOD) created integration hassles for IT to figure out ways to handle both data and mobile voice into their communications infrastructure. With UC you can get that anytime, anywhere access from many different devices – Smart phones, tablets, laptops, notebooks and desktop computers.
To learn even more features UC can add to your company, contact V1 VoIP now.