If you’re currently reselling VoIP services, then you know how important it is to provide your customers with the absolute best customer service and support possible. There are simply too many choices nowadays when it comes to doing business, which means that people are more likely to find someone else to give their business to if they’re not completely satisfied. If you’re not able to give your customers everything they want and/or need then they’ll simply look for another VoIP reseller to give their business to. This is why it’s essential for you to make sure that you’re doing everything in your power to give your current customers everything they need for their success.
V1 VoIP tells our resellers that the best way for your customers to understand the services you are offering them is to communicate the features and benefits of them. Communication is the key to the reseller/customer relationship. It’s important to remember that while resellers are well versed in the ins and outs of VoIP technology, their business customers might need it explained more thoroughly and in layman’s terms.
For some prospective customers, it’s necessary to go above and beyond what people are expecting from you. Not everyone has the same definition when it comes to providing excellent customer service. V1 VoIP prides our resellers to understand the common communication mistakes that are often made with customers.
Make a Good First Impression
It should go without saying that you cannot take back the first impression you have on a prospective customer, so make sure it counts.
Make Them Feel Valued
A business that switches to VoIP services might be something simple to you, but it’s a huge thing to them. Make sure they know that you value them as customers, that their faith in you to provide them with worthy services and solutions means something to you. Then ongoing, let them know from time to time how much you appreciate having them as a customer.
Address Their Needs
No two businesses are alike and neither or any two clients. Address each client’s needs individually so they know they will be met. Maybe it’s long distance calls, maybe it’s hosted PBX, maybe it’s just a little hand holding. Let a customer know you see them as an individual entity with specific needs that can be serviced.
Stay in Touch
You made the sale, don’t disappear! Communication shouldn’t end there. Follow up often with clients and make sure that their needs have not changed, and if so, be there ready to meet new ones. Whether it’s a phone call or a quick email, stay in touch!
V1 VoIP can help you communicate better with your customers, both prospective and long time ones. Contact V1 VoIP today for more reseller sales tips and advice to increase your numbers with your customers.