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Blog Posts

V1 VoIP’s Three Step Guide to Porting Phone Numbers

Posted on: June 5, 2019

Porting a telephone number means you are moving or transferring a telephone number from an existing carrier to a new carrier. To successfully port a number in the least amount of time and with the least amount of errors, V1 VoIP takes three steps to port your phone numbers. Here we explain a little more in depth about this process.


1. Pre-Port Preparation

There’s paperwork involved in porting phone numbers and that goes in to this step. We check with to make sure the number in question is able to be ported. We aquire a bill from the existing provider which gives us access to the services purchased, the numbers associated to this account, main account contact info, the service address, and the billing telephone number or BTN. The BTN is very important because it is your account identifier. It is used as a reference point to organize all your services. Porting the BTN away will orphan all remaining numbers and services and possibly cause a service disruption. To avoid this, we assign one of the remaining numbers as the new BTN. We also obtain your customer service record or CSR. Once we have gathered all the necessary information, you get a letter of authorization (LOA) to submit your port request. The more information on the LOA, the faster we can port your number.

2. In-Progress Ports
Once we have prepped the port, we can actually start porting it. You would think after all that work porting would be easy, but that tends to depend on who the losing carrier actually is. Let’s face it, losers don’t actually want to cooperate with a company that is now doing their business. The losing carrier doesn’t often cooperate with the winning carrier since they are losing your business.

Once we have initiated your number port by submitting your LOA to the winning carrier, the next step is to wait for a response from V1 VoIP. Requests have 1 of 3 outcomes.
1: Firm Order Commitment: The FOC date is when the losing carrier agrees to release the number and V1 VoIP agrees to pick-up the number.
2: Jeopardy: Your port request was rejected because of incorrect information. Go back to Step 1.
3: Cancelled: It means V1 VoIP is unable to port your number generally due to rate center or geographical location.

3. Post-Port Configuration and Testing
When you have your FOC we can begin post-port testing. The actual port should be transparent to your end user, with the only difference being the behind the scenes routing. Instead of calls routing over your previous carrier’s network, calls will now be routed over our V1 VoIP network. We also test for unwanted technical issues and non-provisioned features, including outbound and inbound calls, sending and receiving faxes, sending and receiving SMS/text message, CNAM/caller ID, E911, and 411 directory assistance. Once these items have been tested, you have successfully ported a telephone number.

V1 VoIP is dedicated to successful number porting. We are one of the leaders in number porting and have automated most number porting functions to improve throughput and reduce errors. Contact us today to learn about our bulk number porting pricing!

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