You don’t need to know the technical details of phone systems to choose the right one for your organization. Searching for phone systems is often confusing for first time buyers. With all the acronyms, technical jargon, and academic debates, it’s hard to get a clear answer to the question that’s inevitably on your mind. What business phone system is right for me?
What is it?
Copper wire or “landline” phone systems are still a popular choice for many businesses.
Copper wire systems offer features that they originally popularized, such as caller ID, call forwarding, call blocking, call hold, conferencing, voicemail, and international calling. Copper wire phone systems are more reliable than hosted and on-premise solutions. Phone lines stay up longer and fail less than Internet connections.
Copper wire phone systems do not suffer from a lack of basic features, but they are limited in terms of advanced abilities. While many hosted phone systems offer integrations with some of the leading third party platforms, copper wire phone systems might not even allow you to send your voicemail to your email. The costs of copper wire phone systems are generally (1) more expensive than hosted in upfront expenditure and (2) more costly on a monthly basis than on-premise options. Landline phone systems require you to purchase hardware, lines, and other infrastructure upfront. Like on-premise solutions, a copper wire phone system will require maintenance and upkeep by either IT employees or phone company staff.
What is it?
Hosted phone systems do not require storing hardware on your property. Instead, the servers that power your phone system are “hosted” by the service provider at off site locations. The only hardware you have on site are the phones themselves.
For the average small to medium sized business, a hosted phone system is the answer for those who lack the technical know-how or resources to run advanced phone servers. Customer support is built into the service itself. Hosted phone systems require less money to get started. You don’t have to purchase any expensive hardware upfront. This lack of upfront expenditure saves small businesses thousands of dollars in startup fees.
What is it?
When the entire phone system is on the premises of your business, hence the name.
An on-premise phone system can cost less over time. The cost to entry for on-premise phone systems is higher than other services, because you have to actually buy the servers that power the phones. However, the monthly phone bill for an on-premise system can cost less than other options on the market. Over time, you’ll probably end up saving money, as the cheaper monthly costs will ultimately underwrite the initial expenditure on the hardware. Another advantage of on-premise phone systems is the ability to customize the service.
You are essentially on your own when it comes to maintenance and repair. It’s something to keep in mind that the servers themselves will need maintenance and repair work, which drains money and manpower.
If you still have questions about which type of phone system might be right for you, contact V1 VoIP today. We are happy to put you in touch with a reseller in your area.