There are a few situations where it is not possible to keep your business phone number when going to a new provider. For example:
1. If the customer has already cancelled service with their old provider and therefore the number is no longer active or has been assigned to a new customer.
2. If the new carrier does not have an interconnection agreement with the donor carrier.
3. If the new carrier does not cover the rate center associated with your number.
So if you can’t port your phone number, what can you do?
1. Go Toll Free.
Most providers have a pool of phone numbers available for purchase and immediate use from an online administrative portal. In this case, you should notify existing customers and contacts of the change in phone number via email or other communication channels.
2. Remote Call Forwarding
RCF is a feature offered by V1 VoIP that allows a customer to maintain a phone number in a different geographical area than their physical location. In this case, you would purchase a local phone number with the new provider, and have the current provider use RCF to direct all calls made to the existing phone number to the new phone number. This is great if your phone number is highly visible and changing it would impact your business.