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Blog Posts

Why Businesses Need Auto Attendant Feature

Posted on: October 25, 2019

Many businesses do not know the importance a having an updated business communication system in today’s highly competitive business world. What these businesses need is a V1 VoIP reseller to help them understand how a new business communication system can help them in every aspect of their business. One important way is with features that can translate into success.

One feature that helps out small businesses is the auto attendant. The auto attendant feature is perfect for small businesses who don’t have a lot of administrative resources. It’s main use is to route calls coming in to the right person or department. It can play advertisements about the business, or some simple on-hold music while people are waiting. The auto attendant essentially eliminates the need for a person to answer and transfer incoming phone calls.

Many small business owners use the auto attendant to advertise their business because it is a very cost-effective option. If your call is put on hold, then this is the most frustrating moment, you can make it exciting with on hold music or messaging.

A quick overview tells is that the auto attendant answers all of your business calls with a custom greeting made by you, which is great for personalized service. You can program it with customized messages or select the type of music you want for your customers to listen to when they’re on-hold. A series of voice prompts will allow callers to easily choose who they wish to speak to. The ability to forward calls is available, which is highly advantageous due to our very mobile work force these days. Anyone who calls in to that business will be impressed when they are greeted by the auto attendant, as many people think an auto attendant is extremely expensive therefore the business must be doing really well.

Do you have a customer that could benefit from the auto attendant? Resellers contact V1 VoIP now to offer auto attendant and many other features to your clients.

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